DEADLINE: 24/10/2024

Analyst – Demand Management Data & reporting  

Full-time

Main Purpose of the Analyst – Demand Management Data & reporting is:

Reporting and  Data Analyst is primarily responsible for collecting, processing, and performing statistical analyses of data.

He/She must be skilled at understanding and interpreting data and create reporting systems that inform decision-making processes.

Reports to: Senior Manager – IT Project Delivery & Client Relations

No. of Vacancies: 1

Main Job Functions:

  • Facilitate desired productivity and quality performance from team and stakeholders, based on defined KPIs as set by management teams across the department.
  • Interpret data, analyze results and provide ongoing reports
  • Monitor project progress by tracking activity; resolving problems; publishing progress reports; recommending actions
  • Collaborate with process owners to adhere to develop process and procedure manuals, standard systems and methods for managing business processes, enable sustainable improvements in business results.
  • Working alongside teams within the business or the management team to establish business needs
  • Acquire data from primary or secondary data sources and maintain databases/data systems
  • Identify, analyze, and interpret trends or patterns in complex data sets
  • Work with management to prioritize business and information needs
  • Identify and define new process improvement opportunities
  • Relationship with key line managers and their support and commitment towards MTN Uganda.
  • Reliability and functionality of IT systems and applications
  • Policies; processes and procedures
  • Any other duties as accorded from time to time.

Education

  • A relevant bachelor’s degree in computer science or related course.

Other Training:

  • Foundation in data analysis, with proficiency in data analysis tools such as SQL, Excel, R, or Python.
  • Experience with reporting software Power BI, or similar platforms is also required as they would need to convert
  • complex data into understandable reports and visualizations.
  • Certifications in data analysis, such as Certified Analytics Professional (CAP).
  • Strong analytical skills, attention to detail, and a good understanding of data privacy standards are also essential for this role.

Work Experience             

  • Minimum of 2 years experience.
  • Experience Delivery Timelines negotiations.
  • Experience in IT/Telecommunications OR related reputable organization.
  • Experience in Coordination of multiple Vendors.
  • Experience in an OSS/BSS environment.                                     

Competencies                                                                                                                                     

  • Accountable
  • Agile
  • Communicate effectively.
  • Culturally aware and adaptable
  • Get it done.
  • Innovative
  • Inquisitive

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About MTN Uganda

Industry: Telecommunications
Location: Kampala, Uganda
MTN Uganda Limited is a Ugandan telecommunications operator with the strategic intent of providing telecommunications and digital solutions for Uganda’s progress. Inspired by the belief that everyone deserves the benefits of a modern connected life, MTN has grown to a subscriber base of approximately 19 million customers. MTN was incorporated on 21 October 1998, with the objective to operate as a second national operator of a telecommunications network at a time when mobile cellular service penetration in Uganda was at a low of 0.27%. The company has since contributed to the growth of the telecommunications sector in Uganda with current penetration being at 70% (seven lines for every ten individuals).

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