Applications Support Officers

REPORTS TO: MANAGER BUSINESS APPLICATIONS

KEY RESPONSIBILITIES / KEY DELIVERABLES

• Monitor IT Applications uptime and performance through monitoring tools, alerts, dashboards, etc.
• Analyze and resolve application-related issues escalated from the bank’s Level 2 support team, and maintain proper documentation/logs for the resolution provided.
• Coordinate with Application Vendors support in case of product bugs/enhancement requirements and follow up with the vendor for early resolution and solutions.
• Own all Application-related calls, problems, and incidents assigned in the IT service desk system; carry out problem investigation and analysis, follow up with the respective teams, update the status with issue resolution, and follow up for closure.
• Schedule, plan, and execute the installation and testing of new products, upgrades, patches, or improvements to the applications.
• Gather system enhancement, data extract requests, and reporting requirements from system users and work closely with the information technology team to develop detailed technical requirements and specifications.
• Maintain Banking systems performance by performing proactive system capacity and availability monitoring and analysis, performance tuning, troubleshooting network problems, and escalating problems to vendors.

QUALIFICATIONS, EXPERIENCE AND COMPETENCIES REQUIRED

• Bachelor’s degree in IT, Computer Science or Business, Software Engineering, Electrical Engineering, Telecommunications Engineering, or related fields.
• Certification in an IT-related course is an added advantage.
• Practical training in IT-related short courses.
• A minimum of 2 years of experience in the IT department of a busy organization.
• Advanced knowledge of Unix/Linux operating systems.
• In-depth experience in SQL and DBMs (Oracle, SQL Server, PostgreSQL, MySQL).
• In-depth experience in Windows Operating systems.
• Programming experience (Python, C#, PHP, JS, Java, etc.).
• Ability to troubleshoot and solve user problems.
• Scripting knowledge.

THE FOLLOWING DOCUMENTS SHOULD ACCOMPANY THE APPLICATION

• Cover letter, Detailed CV, and Copies of academic documents all as one file.

MODE OF APPLICATION

Online applications should be addressed to the Chief Human Resources Officer, PostBank Uganda.

Send the application to [email protected] with the job title as the subject.

Closing Date: Tuesday 10th September 2024 at 5:00 PM.

Only shortlisted candidates will be contacted.