Assistant Manager-Brokers

 

Key Responsibilities

1. Broker Relationship Management:

• Build and maintain strong relationships with existing and potential brokers.
• Provide support to brokers by addressing inquiries, resolving issues, and ensuring a high level of customer satisfaction.
• Conduct regular meetings with brokers to discuss business performance, market trends, and upcoming opportunities.
• Deliver an outstanding customer experience as per Britam’s Service Standards and Customer Service Charter.

2. Business Development:

• Identify and recruit new brokers to expand the distribution network.
• Drive new business growth and build critical mass within agreed timeframes as per the business strategy.
• Develop and implement strategies to increase sales through the broker channel.
• Collaborate with brokers to create and execute sales plans aligned with organizational goals.

3. Training and Development:

• Conduct training sessions for brokers on new products, underwriting guidelines, and other relevant topics.
• Ensure that brokers have a comprehensive understanding of Britam’s products and services.

4. Market Intelligence:

• Stay informed about industry trends, competitor activities, and market developments.
• Provide feedback to the management team on market dynamics and recommend adjustments to the broker channel strategy accordingly.

5. Performance Achievement and Monitoring:

• Drive achievement of performance sales targets.
• Monitor internal performance targets for brokers and ensure alignment with agreed-upon metrics.
• Analyze sales data to identify areas for improvement and take corrective actions as needed.

6. Compliance:

• Ensure that the broker channel complies with regulatory requirements and Britam’s policies.
• Conduct periodic audits to verify compliance and address any non-compliance issues promptly.

7. Product Knowledge:

• Stay up-to-date with the company’s products, services, and underwriting guidelines.
• Provide training and support to brokers on new products and updates.

8. Reporting:

• Generate regular reports on broker performance, market trends, and business development activities.
• Present findings to senior management and recommend strategic adjustments.

9. Other Duties:

• Perform any other duties as assigned from time to time.

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Key Performance Measures

• As described in your Personal Score Card.

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Working Relationships

Internal Relationships:

• Responsible for staff working under this position.
• Required to liaise and work closely with other departments as necessary.

External Relationships:

• All Brokers.
• Insurance sector players.
• Insurance Regulatory Authority.

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Knowledge, Experience, and Qualifications Required

Essential:

1. Bachelor’s degree in any Business or Insurance-related course.
2. Professional Qualification in CII/ACII.
3. Minimum of 6 years’ experience with sales and broker stakeholder engagement.
4. Demonstrated proficiency in computer/software packages (e.g., Microsoft Word, Excel, PowerPoint).
5. Knowledge of insurance regulatory requirements & Britam Products.

Desirable:

• Experience in leading and managing teams will be an added advantage.

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Key Competencies for the Role

• Strong interpersonal skills and ability to work in a team-oriented, collaborative environment.
• A high sales drive and a strong will to succeed.
• Critical and analytical skills.
• Confident, articulate, and with strong communication skills.
• Results-oriented with the ability to work under strict deadlines and meet sales targets.
• Well-groomed, presentable, with strong interpersonal skills.
• Excellent communication and leadership skills.
• High degree of integrity and professionalism.

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Performance Standards

• Strong work ethic.
• Ensure productivity and performance is achieved and exceeded.
• Maintain expenditure in the area of influence within the approved budget.
• Achieve a high-performance and entrepreneurial culture.

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Work Details

• Work Hours: 8 hours.
• Experience: 72 months.
• Level of Education: Bachelor’s Degree.

 

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