Assistant Relationship Manager

Job Definition.

• Execute sales of SME assets, Liabilities, and other product types as per targets allocated by your Branch Manager.
• To deal with customer queries, requests, instructions, suggestions/service feedback and dissemination of information on bank products to both existing and potential customers.
• Facilitate the branch’s Service Delivery to customers.
• Handle Establishment of new and Variation of existing account relationships.
• Deal primarily with SME accounts.

Principal Accountabilities

• Selling bank products to new customers and cross selling to existing customers.
• Handling establishment of new account relationships, Variations to the existing relationships, Initial stages of credit matters, and Dissemination of information relating to the Bank’s Products & Services.
• Deposit mobilization for the bank
• Extending support and guidance to Customer Care Rep.
• Leadership of the Branch’s customer service.
• Credit cards/debit cards inquiries and encashment.
• Collect information from customers relating to account relationship.
• Handling of shares IPO related matters.
• Initial interview of customers who require financial assistance/facilities and direct them accordingly ensuring that relevant supporting documents are obtained.
• Doing Business banking returns, Customer care returns, Sales returns, and relevant areas of the Executive Summary.
• Annual branch budget relevant areas.
• Sales calls and market intelligence gathering.
• Receive and solve or escalate both verbal and written customer complaints noting to record them in the customer complaints register.
• Receiving, guiding, and doing initial appraisal of loan applications
• Explaining and having customers sign letters of offer.
• Offering information on check-off loans, receiving applications, Appraising & Dispatching them to CRU-H/O, and Guiding & Witnessing acceptance of terms of credit on offer letters.
• Completing of the advance’s facilities books (date applied, approved/declined, date letter of offer signed, date draw down made, etc).
• Any other duties that may be allocated from time to time.

Knowledge and experience required.

• A university degree in relevant business discipline, any professional Qualification in General Banking is an added advantage.
• At least 2 years’ experience in sales and services and their relevance to both SME customers.
• Ability to identify, analyze and structure both SME lending requirements.
• Thorough knowledge of banking products and services.
• Demonstrate knowledge of Digital Financial services and their relevance to customers.
• Strong communications, negotiation, and interpersonal skills with ability to win business.
• Passion for Performance.
• Open to New Ideas in a rapidly changing Business Environment and innovative
• Ensure Credit loan applications are well captured in credit Analyst system and follow up for timely resolutions of customers disputes.

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