Bancassurance Operations Officer

Key Responsibilities

Policy Administration and Support

• Ensure accurate and timely processing of policy applications, renewals, and endorsements for Bancassurance business.
• Coordinate with the underwriting and claims departments to ensure effective service delivery.
• Verify submitted proposals, forms, and supporting documentation for completeness and accuracy.
• Follow up with partner banks for pending requirements and policy issuance.

Premium Collection and Reconciliation

• Monitor premium payments from partner banks and ensure proper allocation of premiums in the system.
• Perform daily reconciliation of premium collections and bank statements to ensure accuracy.
• Follow up on outstanding premiums and support bank teams with premium collection.

Reporting and Data Management

• Prepare and maintain accurate reports on policy issuance, premium collections, and outstanding business.
• Generate monthly performance reports and dashboards for management and bank partners.
• Maintain and update databases to ensure data accuracy and integrity.

Relationship Management and Support

• Serve as the key liaison between the Bancassurance team, internal operations, underwriting, and bank partners.
• Support relationship managers at partner banks by providing timely operational support.
• Address operational inquiries and resolve issues promptly to enhance customer experience.

Compliance and Risk Management

• Ensure all Bancassurance operations adhere to regulatory guidelines, company policies, and bank SLAs.
• Maintain proper documentation and records to ensure audit readiness.
• Monitor compliance in product sales, reporting any breaches or inconsistencies.

Process Improvement

• Continuously review and improve Bancassurance operational workflows for efficiency and effectiveness.
• Collaborate with IT and relevant teams to streamline digital processes for better service delivery.
• Provide insights on operational bottlenecks and suggest practical solutions.

Required Qualifications and Skills

Education:

• Bachelor’s degree in Business Administration, Finance, Insurance, or a related field.

Professional Certification:

• Certification in Insurance (e.g., COP, ACII) is an added advantage.

Experience:

• At least 2-3 years of experience in Bancassurance, operations, or insurance administration.

Skills:

• Strong analytical and reporting skills.
• Proficiency in MS Excel, Word, and other reporting tools.
• Knowledge of insurance operations and Bancassurance processes.
• Excellent communication and interpersonal skills.
• Strong organizational and time management abilities.
• Performs routine administrative duties, including drafting correspondences, scheduling appointments, organizing and maintaining data, and assisting internal and external stakeholders.

Additional Responsibilities

Administration

• Produce, update, and provide best-practice support on a wide range of Microsoft documents, databases, and other departmental systems.

Business Meetings/Events Arrangement

• Schedule appointments, arrange meetings and conferences, and organize travel plans.

Correspondence

• Prepare routine letters, emails, minutes of meetings, and reports for approval by senior colleagues.

Document Preparation

• Prepare moderately complex documents using various applications, including standard office software.
• Gather and summarize data for reports.

Data Collection and Analysis

• Collect data from standard sources and input it into standard formats to produce accurate reports.

Budgeting

• Monitor and analyze data using budgeting systems and protocols.

Key Competencies

• Directs Work
• Drives Results
• Ensures Accountability
• Manages Complexity
• Optimizes Work Processes
• Plans and Aligns
• Tech Savvy

Education

• Bachelor’s Degree in Business Administration (Required)
• Bachelor’s Degree in Finance and Banking (Required)

Closing Date: 26 December 2024, 23:59