DEADLINE: 21/04/2025

Branch Managers

Full-time

Ecobank is hiring Branch Managers

KEY RESPONSIBILITIES

Business and Financial Performance

Delivery of branch’s business targets.
Analyze business growth opportunities in the local market and develop appropriate strategies for capturing and growing our market share.
Work jointly and proactively with Business Segments and product partners to increase Ecobank’s wallet share within the respective markets.
Review Call Plans for all Commercial Banking RMs attached to the branch with a view to enhancing customer wallet share, business volumes and earnings.
Achieve targeted product cross sell ratios and increase customer adoption of Ecobank’s products and services.
Ensure that various business segments in the branch maintain good balance sheet (Deposits & Assets) that is commensurate with overall budget projections.
Ensure that all incomes are properly recognized.
Grow the deposit base of the branch with specific focus on growing low-cost deposits, collections, value-chain business and channels – across all business segments.
Achieve cost-income ratio targets of the branch.
Conduct regular business performance and profitability reviews.
Ensure the loan book does not deteriorate from S1 to S2 to S3; and the portfolio in S3 to improve. PDOs to be maintained at minimum levels.
Attain targeted sales goals, performance targets and customer satisfaction levels through the effective management of resources.

Client Centricity

Constantly review strategies to ensure that excellent, efficient and comprehensive customer service delivery, quality standards and branch ambience are constantly upheld in the branch.
Identification and marketing of prospects within the target market.
Responsible for exceeding customer expectations within the branch.
Establish and sustain a customer-centric business culture in the branch, leveraging on people and technology to ensure service quality and excellence in the delivery of our products and services.
Sustain/drive increased digital channel utilization with a specific focus on ATM uptime, Card adoption, POS activity levels, Ecobank Pay, Omni Lite and e-Government solutions.
Collaborate with Consumer Banking to drive digital channels adoption.
Ensure high customer satisfaction as measured and monitored through customer feedback surveys and Net Promoter Scores (NPS).
Efficiently and effectively liaise with internal departments/Units – CIB, Trade, Risk, EBS, etc. including other Branches and departments to promote and drive business volumes and profitability at the branch.

Process, Control, and Operational Performance

Promote high ethical and integrity standards and ensure the Ecobank Values are sustained and evident at the branch.
Ensure there is a strong internal control system in place and monitor its adequacy and effectiveness.
Achieve “Satisfactory” branch audit rating and fully comply with KYC/AML and regulatory guidelines.
Achieve and sustain effective balance sheet management.
Make recommendations to management to improve operations process to improve customer satisfaction.

Leadership and People Management

Motivate and lead the team to achieve consistent profitability through a clear process for setting targets, performance management & monitoring and delivery on all set targets.
Conduct regular people performance and productivity reviews.
Create and sustain a fit-for purposes of succession plan and build a healthy talent pipeline.
Encourage and foster a congenial working environment to enable your team to achieve excellence through teamwork and operational efficiency.
Ensure an agile and efficient workforce with right skills to meet set strategic objectives.
Performance development plan for branch staff.
Ensure all branch staff complete the planned mandatory training.
Good leave management practice.

Strategic Initiatives

Drive/Champion & sustain the ongoing Ecobank transformation agenda & digitization agenda).
Lead strategic initiatives as defined by the bank.

JOB PROFILE

Experience & Qualifications

Relevant banking experience, with proven track record of excellent results in marketing/sales, credit, and leadership.
Good knowledge of the business environment, the banking industry and its direction, trends, and regulations.
Excellent knowledge of banking operations, technology, and product knowledge.

Skills, Capabilities & Personal Attributes