Branch Operations Manager

Key Responsibilities

• Supervise loan officers to meet individual and branch performance targets.
• Assist the Branch Manager in delinquency and loan committee meetings.
• Verify loan documentation authenticity and completeness.
• Conduct weekly branch staff meetings to discuss operational issues.
• Facilitate audits, compliance checks, and HR support sessions at the branch.
• Cross-sell Yako Bank services to clients.
• Manage employee grievances and staff scheduling in line with HR policies.
• Support account opening, validation, and document verification processes.
• Ensure efficient delivery of customer requests, such as issuing chequebooks, ATM cards, and account statements.
• Monitor account movements and report material changes.
• Maintain proper control of sales kits and promotional stock.
• Address complex customer issues while executing superior customer service.
• Assist in performance appraisals, promotions, and team capability building.
• Manage cash and vault maintenance at the branch.

Required Competencies

• Education: A business degree in finance, commerce, business administration, economics, statistics, or a related field. A certified banking qualification is an added advantage.
• Skills: Risk/controls management, critical thinking, analytical abilities, and strong communication skills.
• Experience: Minimum of 2 years in banking or a similar environment, with at least 1 year in an operations supervisory role.
• Attributes: In-depth understanding of branch operations, impeccable integrity, and excellent customer service skills.

Application Process

Qualified candidates should address their applications to:

Human Resource & Administration Manager
Yako Bank
Forest Mall Lugogo
Kampala, Uganda

Applications, including a CV, academic testimonials, and contacts of three referees (one being the most recent employer), should be emailed to [email protected].

Deadline: Applications must be submitted by 3rd February 2025. Only shortlisted candidates will be contacted.