DEADLINE: 20/03/2024

CIC Agent

Full-time

Dreaming big is in our DNA. It’s who we are as a company. It’s our culture. It’s our heritage. And more than ever, it’s our future. A future where we’re always looking forward. Always serving up new ways to meet life’s moments. A future where we keep dreaming bigger. We look for people with passion, talent, and curiosity, and provide them with the teammates, resources and opportunities to unleash their full potential. The power we create together – when we combine your strengths with ours – is unstoppable. Are you ready to join a team that dreams as big as you do?

Key Outputs and Responsibilities:

Customer Support: Addressing customer inquiries, concerns, and complaints promptly and effectively through various communication channels such as phone, email, chat, or social media.
Problem Resolution: Identifying and resolving issues that customers may encounter with products or services. This involves troubleshooting, investigating, and providing solutions to meet the customer’s needs.
Product Knowledge: Developing a deep understanding of the company’s products or services to provide accurate information and assistance to customers.
Communication Skills: Communicating clearly and professionally with customers to ensure they understand the information provided and feel valued and supported.
Empathy and Patience: Demonstrating empathy towards customers’ situations and exercising patience, especially in handling difficult or irate customers.
Sales appropriate adding customers with product recommendations, upselling or cross-selling when appropriate, and guiding them through the purchase process.
Feedback Collection: Gathering feedback from customers about their experiences with the company’s products or services and conveying this information to relevant departments for continuous improvement.
Documentation: Recording interactions with customers accurately and comprehensively in the company’s CRM (Customer Relationship Management) system for future reference and analysis.
Team Collaboration: Collaborating with other team members, such as NBL sales, marketing, and product development teams, to ensure a cohesive customer experience across all touchpoints.
Register and train; Register and train new and existing customers on the Bees application time to time.

Profile: Education

Minimum degree in BS or any commercial related degree.

Experience:

A minimum of two years in an FMCG industry
Customer Centric and Sales background

Key Attributes and Competencies:

Oriented to success.
Basic knowledge of Excel/Word.
Service advocate qualities.
Nice voice tone.
Sales oriented Commercial and Negotiation skills.
Effective Communication.
Negotiation skills.
High communication skills.
Analytical capabilities.
Adaptability Tolerance to frustration.
Good to build relationships.
Teamwork.
Information and data management.

Additional information:

Band: XI

AB InBev is an equal opportunity employer, and all appointments will be made in-line with AB InBev employment equity plan and talent requirements. We are a company that promotes gender equality. Internal applicants require Line manager approval. Please note that only short-listed applicants will be contacted.

The advert has minimum requirements listed. Management reserves the right to use additional/relevant information as criteria for short-listing. Interested candidates who meet the above specifications may apply no later than 20 March 2024.

About NILE BREWERIES

Industry: MANUFACTURING

Location: KAMPALA

We are the world’s leading brewer bringing people together for a better world. For centuries, the experience of sharing a beer has brought people and cultures together.