DEADLINE: 17/04/2024
Claims Analyst
Full-time
Job Description
This role is accountable for effective and efficient claims negotiations and finalization of claims and for training and mentoring junior negotiators. Requires a high level of multi skilling and technical claims knowledge.
- Analyse claims and prepare appropriate response in line with with policies, procedures and standards.
- Follow standard procedure to assess and finalise claims in line with M&F standards – Update log , Update broker, Finalise on BPM and financial system
- Keep broker informed at all times in terms of progress of claim
- Build positive customer relations and solve or escalate customer queries and complaints
- Gather feedback on customer satisfaction and provide reporting and analysis.
- Continuously strive to enhance and improve the claims processes.
- Identify and report on claims process issues.
Skills
Accountability, Business, Claims Negotiations, Customer Queries, Customer Satisfaction, Customer Service, Employee Relationships, Excellent organizational, planning and prioritizing skills, Financial Systems, Mentorship, Reporting and Analysis
Education
Honours Degree (Hons) (Required)
Closing Date
17 April 2024
About OLD MUTUAL
Industry: INSURANCE
Location: KAMPALA
Old Mutual Limited is a premium pan-African financial services group that offers a broad spectrum of financial solutions to retail and corporate customers across key markets in 14 countries. We have been helping our customers achieve their lifetime financial goals for over 170 years by investing their funds in ways that create positive futures for them, their families, their communities and broader society. In this way, we significantly contribute to improving the lives of our customers and their communities while ensuring a sustainable future for our business. We employ more than 30 000 people and operate in 14 countries across two regions Africa (South Africa, Namibia, Botswana, Zimbabwe, Kenya, Malawi, Tanzania, Nigeria, Ghana, Uganda, Rwanda, South Sudan and eSwatini) as well as Asia (China)
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