DEADLINE: 15/10/2024
Claims Analyst
Full-time
The Claims Analyst will process claims efficiently, expeditiously and professionally to meet customer’s expectations and the overall departmental objectives.
Department: Claims Department
Reports To: Assistant Manager-Claims
MAIN RESPONSIBILITIES/KEY ACCOUNTABILITIES OF THE JOB/KEY RESULT AREAS
- Register and process reported claims and advice clients on the required claims supporting documents.
- Communicate to the customers through claim acknowledgment, and update to intermediary/insured/claimant on the claim status.
- Accurately post, maintain and review claims reserves on a continuous basis.
- Assist in the determination of settlement amount and issue discharge vouchers for fully documented claims under instructions from assigned supervisors.
- Initiate claim recoveries from the reinsurers and follow up recovery.
- Evaluate preliminary claim information and revert to the intermediaries or insured for more information where necessary to ensure that the correct information is documented for ease in processing the claim.
- Liaise with the underwriting department by notifying them of risk improvement issues noted as well as reviewing of policy wordings on areas that need a change in the policies.
- Resolve customer complaints and disputes swiftly, fairly and diplomatically.
- Prepare and submit various claims analysis reports for clients and management consumption
- Any other duty as may be listed in the detailed job description or assigned from time to time.
QUALIFICATIONS AND COMPETENCES
Proven interpersonal, social and communication skills
High Level of Personal and Professional Integrity
Academic Qualifications: Bachelor’s degree in business, Marketing or related field.
Professional Qualifications- Professional insurance qualification is an added advantage.
Relevant Experience: Minimum of two (02) years of experience in general insurance claims department .
All interested candidates should submit their cover letter and current updated curriculum vitae (CV) to [email protected] not later than 5pm on the 15th of October 2024.
Note:
- The Job Role you are applying for should be indicated in the subject line of your email.
- Only shortlisted candidates will be contacted for tests and/or interviews.
- The successful candidate will be subject to background checks in line with our internal recruitment policy.