DEADLINE: 12/04/2024
Claims Officer (1) & Bancassurance Reconciliation Officer (1)
Full-time
JOB TITLE: CLAIMS OFFICER
REPORTING TO: Manager Claims
JOB PURPOSE: Reporting to the Manager Claims, the role holder will be responsible for processing insurance claims across the Bank, with a focus on enhanced claims recovery for improved customer experience and satisfaction.
LOCATION: Kampala
KEY ACCOUNTABILITIES:
- Review, compile, and submit to insurers, all necessary claim documentation to ensure accurate and complete processing of claims.
- Notify insurers of new claims, forward supporting documents, follow up for settlement and call for any outstanding documents.
- Maintain and update claims register /Bancassurance Portal. Document and file all reported claims per internal and regulatory guidelines.
- Support loan recovery efforts by following up on claims to ensure that they are settled within the stipulated timelines to reduce the risk of credit facility write-offs.
- Regular updates to customers and relationship managers on claim positions and statuses.
- Respond to all inquiries regarding claims and provide information as requested by the various stakeholders.
- Timely settle customer complaints and promote quality interactions with all stakeholders.
- Compliance with the Bank’s policies and procedures Regulatory guidelines and post-audit recommendations.
- Prepare regular claims reports as required by management.
KNOWLEDGE, SKILLS, AND EXPERIENCE REQUIRED:
- University degree from a recognised university.
- A Certificate in Insurance (CIU). A diploma in insurance will be an added advantage.
- At least 3 years insurance claims experience. Insurance sales experience will be an added advantage.
- Knowledge of practical application insurance covers.
- Thorough knowledge of the financial services industry
- High level of integrity and ethical standards
- Attention to detail, excellent analytical skills and ability to demonstrate a high degree of accuracy.
- Excellent interpersonal, verbal, written, communications and independent judgement skills.
- Good organisational skills.
- Excellent negotiation skills.
- Conflict resolution skills
Application Details:
If you believe you meet the requirements as noted above, please forward your application with a detailed CV including your present position and copies of relevant professional/academic certificates (University Transcript, O & A level), by close of business on Friday 12th April 2024 to the email address indicated below;
dfcu Bank is committed to giving equal opportunities in employment and aims to ensure that it does not discriminate against gender or race. Only short-listed candidates will be contacted through +256 312 300391.
JOB TITLE: BANCASSURANCE RECONCILIATION OFFICER
REPORTING TO: Head of Bancassurance
JOB PURPOSE: Reporting to the Head of Bancassurance, the role holder will be responsible for ensuring the accuracy and integrity of financial transactions between the bank and the insurance partners. The reconciliation officer is responsible for reconciling insurance premiums, commissions, and other financial transactions between the bank and insurance partners.
LOCATION: Kampala
KEY ACCOUNTABILITIES:
- The Bancassurance Reconciliation Officer oversees the reconciliation process for transactions between the bank and insurance partners.
- Monitor premium collection for all issued policies, renewals and monitor liens for unpaid insurance and provide recommendations to improve premium collection.
- Reconcile all Insurance Suspense accounts including commission & claims accounts and ensure payments are posted to the P&L accounts.
- Process refunds of unused premiums to ensure value for money for the customer.
- Reconcile all issued policies against premium collections, outstanding premiums, received and outstanding commissions to identify any discrepancies.
- Maintain accurate and up-to-date records across multiple platforms, including the insurance portal, Finacle, and shared drives. This includes documenting new insurance policies, renewals, commissions, and other related information.
- Prepare regular reports on bancassurance reconciliation activities, including reconciliation status, outstanding items, and resolution progress, for management review.
- Ensures compliance with the Bank’s policies, procedures and Regulatory guidelines and requirements.
- Process Improvement: Identify opportunities for process improvements to enhance the efficiency, accuracy, and effectiveness of Bancassurance reconciliation procedures.
KNOWLEDGE, SKILLS, AND EXPERIENCE REQUIRED:
- University degree from a recognised university.
- A Certificate in Insurance (CIU). A diploma in insurance will be an added advantage.
- At least 1 year experience a reconciliation role in insurance operations or finance.
- Knowledge of practical application insurance covers.
- Thorough knowledge of the financial services industry
- High level of integrity and ethical standards
- Attention to detail, excellent analytical skills, and ability to demonstrate a high degree of accuracy.
- Excellent interpersonal, verbal, written, communications and independent judgement skills.
- Good organisational.
- Excellent negotiation.
- Conflict resolution skills
Application Details:
If you believe you meet the requirements as noted above, please forward your application with a detailed CV including your present position and copies of relevant professional/academic certificates (University Transcript, O & A level), by close of business on Friday 12th April 2024 to the email address indicated below;
dfcu Bank is committed to giving equal opportunities in employment and aims to ensure that it does not discriminate against gender or race. Only short-listed candidates will be contacted through +256 312 300391.
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