DEADLINE: 08/03/2025

Consultant-Technical Support

Contract

Stanbic Bank is hiring a Consultant-Technical Support to provide software and hardware first line support, resolve calls logged and system maintenance in the region to maintain efficient business functions. To log IT production incidents with 2nd line and 3rd line support and follow up with for resolution. To implement software and hardware changes for end-users.

The role of officer technical support plays a critical role in ensuring the unit’s technical operations, it mainly focuses on offering first line support, handling initial inquiries and passing on more complex issues to higher level technical. This first line support ensures minimal service downtime, drives efficiency, enhances overall customer experience and satisfaction.

The role is crucial in tracking and enabling conformance to operational excellence SLAs.

Qualifications

Type of Qualification: Degree

Field of Study: Information Technology or University graduate with a degree in Computer Science, IT or a related subject .

Certifications in related IT fields ( AWS, CISCO, CompTIA. Microsoft Certified Professional)

Experience Required

Delivery Enablement

Technology
2-3 years’ experience in a related field.
Additional Information

Behavioural Competencies:

Adopting Practical Approaches
Establishing Rapport
Examining Information
Exploring Possibilities
Generating Ideas
Interacting with People
Interpreting Data
Making Decisions
Managing Tasks
Meeting Timescales
Taking Action
Team Working

Technical Competencies:

Application Knowledge for Support
Capacity Management
Database Administration
License Management
Service Level Management
Service Management Processes

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About Standard Bank Group

Industry: IT

Location: Kampala, Uganda

Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.