DEADLINE: 15/10/2024
Customer Care Officer
Full-time
Ministry of Internal Affairs (MIA) invites applications for Customer Care Officer
Minimum Qualification
Applicants should be Ugandans holding an Honours Bachelor’s Degree in Public Relations; or Hospitality; or Front Office Management; or Social Sciences obtained from a recognized University or Institution
Working Experience
Duties
The incumbent will be responsible to the for performing the following duties:-
– Receiving clients who visit the Department and closely interact with them to understand how to solve their needs;
– Checking completeness of the clients’ paper work/submissions before referring them to the technical desk;
– Supporting clients in obtaining and filling the relevant forms/documents;
– Answering enquiries by clients and providing adequate information to clear their queries;
– Responding to client’s complaints and referring them to the appropriate service provider for complete service;
– Following up on cases of clients who were not fully served and providing feedback to technical staff and the client;
– Compiling periodic reports on overall customer care and satisfaction with the Department’s services;
– Any other duties as may be assigned from time to time.
