DEADLINE: 15/10/2024

Customer Care Officer

Full-time

Ministry of Internal Affairs (MIA) invites applications for Customer Care Officer

 

Minimum Qualification
Applicants should be Ugandans holding an Honours Bachelor’s Degree in Public Relations; or Hospitality; or Front Office Management; or Social Sciences obtained from a recognized University or Institution

Working Experience

Duties
The incumbent will be responsible to the for performing the following duties:-

– Receiving clients who visit the Department and closely interact with them to understand how to solve their needs;

– Checking completeness of the clients’ paper work/submissions before referring them to the technical desk;
– Supporting clients in obtaining and filling the relevant forms/documents;
– Answering enquiries by clients and providing adequate information to clear their queries;
– Responding to client’s complaints and referring them to the appropriate service provider for complete service;
– Following up on cases of clients who were not fully served and providing feedback to technical staff and the client;
– Compiling periodic reports on overall customer care and satisfaction with the Department’s services;

– Any other duties as may be assigned from time to time.

 

 

Internal Affair - Jobs in Uganda

About Ministry of Internal Affairs (MIA)

Industry: Government
Location: Kampala, Uganda
Guarantee Uganda’s internal security, ensure law and order, peace and stability as well as citizen identification, protection and preservation.

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