Customer Service Executive

KEY RESPONSIBILITIES

• Prompt resolution of first and second-level support issues and customer inquiries
• Distribute bulk messages for events, campaigns, system updates, and security notices
• Ensure customer service excellence and adherence to Operational Level Agreements (OLAS)
• Troubleshoot and communicate regarding system downtimes, coordinate with third-level support for resolutions
• Maintain customer satisfaction through direct engagement and relationship management, including site visits
• Manage CRM tool accessibility and call system issues
• Log issues and maintain performance statistics in the CRM
• Collaborate with Quality Assurance to manage communication templates for system downtimes
• Address escalated corporate and consumer requests, transaction confirmations, reversals, and investigations
• Coordinate with Service Management for complex issue follow-ups
• Generate weekly performance reports, analyze results, and organize knowledge sharing sessions to enhance team expertise

EDUCATION

HND/BSC in Administration, Sciences, Social Sciences, Engineering & Humanities

EXPERIENCE: Minimum of 1 – 2 years in a customer service role

ADDITIONAL INFORMATION

• Conflict resolution
• Proactive approach
• Customer management
• Product knowledge
• Stakeholder Management
• Knowledge of CRM Software
• Business Acumen
• Customer Relationship Management

Send your Applications to:

[email protected]

For the job description:

https://tinyurl.com/JDcustomerserviceexecutive

Deadline: 30th July 2024