DEADLINE: 06/02/2025

Customer Service Executive

Full-time

Mukwano Industries is hiring a dedicated Customer Service Executive skilled in providing exceptional support, resolving inquiries, and ensuring customer satisfaction. Proficient in communication, relationship building, and delivering tailored solutions to meet client needs.

Key Duties and Responsibilities:   Reporting To Outlet Sales Manager, The Successful Candidate Will.

  • Analyze and check all customer orders provided by sales section.
  • Coordinate with the manufacturing department on products required.
  • Generate customer sales orders and ensure timely loading processes.
  • Ensuring accurate and timely billing of customer orders.
  • Coordinating with sales team about stock status reports / updates.
  • Take custody of keeping and filling all records confidentially.
  • Oversee data entry in the enterprise resource application database.
  • Print customer’s orders and follow up with dispatch section on all related roles including stock verification.
  • Execute all administrative roles related to the job accordingly.
  • In liaison with Sales team, prepare daily and weekly activity / stock reports for submission to the Outlet Sales Manager.
  • Make customer invoices and print customer orders.
  • Any other duties assigned by the Outlet Sales Manager.

Qualifications, Skills and Experience:

  • Higher Diploma or bachelor’s degree in commerce, Business Administration or any other related field.
  • At least 2 years of relevant experience is required.

Skills & Professional Attributes Required

  • Computer literate.
  • Excellent customer service skills.
  • Excellent interpersonal and communication skills.
  • Enjoy rapport building and customer interaction.
  • Professionalism and confident.
  • Target driven and self-motivated.
  • Strong persuasive skills.
  • Able to work in a highly dynamic environment and able to multi-task

 

How to Apply:

All candidate should apply online at the link below

 

CLICK HERE TO APPLY

 

Deadline: 6th February 2025

 

NB: Only shortlisted candidates will be communicated with after the closing date. Any form of canvassing is strictly prohibited.  All successful candidates will be offered a competitive remuneration package and benefits.

mukwano - Jobs in Uganda

About Mukwano Industries

Industry: Customer Service
Location: Kampala, Uganda
The Mukwano Group of Companies is the leading manufacturer of Fast Moving Consumer Goods (FMCG) in the Great Lakes region, producing a wide range of market leader brands in soaps, edible cooking oils and fats, detergents, beverages, personal care products and plastics.

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