DEADLINE: 06/02/2025
Customer Service Executive
Full-time
Mukwano Industries is hiring a dedicated Customer Service Executive skilled in providing exceptional support, resolving inquiries, and ensuring customer satisfaction. Proficient in communication, relationship building, and delivering tailored solutions to meet client needs.
Key Duties and Responsibilities: Reporting To Outlet Sales Manager, The Successful Candidate Will.
- Analyze and check all customer orders provided by sales section.
- Coordinate with the manufacturing department on products required.
- Generate customer sales orders and ensure timely loading processes.
- Ensuring accurate and timely billing of customer orders.
- Coordinating with sales team about stock status reports / updates.
- Take custody of keeping and filling all records confidentially.
- Oversee data entry in the enterprise resource application database.
- Print customer’s orders and follow up with dispatch section on all related roles including stock verification.
- Execute all administrative roles related to the job accordingly.
- In liaison with Sales team, prepare daily and weekly activity / stock reports for submission to the Outlet Sales Manager.
- Make customer invoices and print customer orders.
- Any other duties assigned by the Outlet Sales Manager.
Qualifications, Skills and Experience:
- Higher Diploma or bachelor’s degree in commerce, Business Administration or any other related field.
- At least 2 years of relevant experience is required.
Skills & Professional Attributes Required
- Computer literate.
- Excellent customer service skills.
- Excellent interpersonal and communication skills.
- Enjoy rapport building and customer interaction.
- Professionalism and confident.
- Target driven and self-motivated.
- Strong persuasive skills.
- Able to work in a highly dynamic environment and able to multi-task
How to Apply:
All candidate should apply online at the link below
Deadline: 6th February 2025
NB: Only shortlisted candidates will be communicated with after the closing date. Any form of canvassing is strictly prohibited. All successful candidates will be offered a competitive remuneration package and benefits.
