DEADLINE: 06/09/2024

Digital Transformation Officer

Full-time

The Digital Transformation Officer will drive digital channels usage and project implementation. He or she will be responsible for driving product usage and support across BUBL customer segments in accordance with agreed business objectives.

Responsibilities

Identify opportunities to enhance customer engagement and drive adoption of digital channels.
Participate and support in the execution of digital banking projects (Mobile Banking, DFA & Agent Banking).
Coordinate and support cross-functional teams to ensure successful project delivery.
Actively support rollout and scale up initiatives of mobile and agent banking products and services.
Monitor and analyze market trends to ensure the product offerings remain competitive and customer-centric.
Ensure timely resolution of customer complaints in accordance to BUBL’s customer service standards
Actively support the training of staff and customers to ensure usage of digital banking solutions.
Track and analyze key performance indicators (KPIs) related to digital banking services.

Qualifications

Bachelor’s in business/finance field/ Economics with majors in sales, marketing and finance.
At least 2 years of progressive working experience, 1 of which must be directly involving Customer service in Banking institutions or any other related business entity.
Research Competences
Confidentiality and integrity
Analytic skills
Decision-making skills
Ability to handle highly stressful situations & willingness to work long hours.
Computer literate
Prepare regular reports on the progress and impact of digital initiatives.
Stay updated on the latest developments in digital banking and financial technology (FinTech).
Drive innovation by exploring new technologies and approaches to enhance the organization’s digital offerings.
Ensure that all agents comply with the applicable operational guidelines, identify reports and address any fraud that occurs within the network to the Digital Transformation Supervisor.
Ensure 100% compliance to the Bank’s policies and procedures through the digital transformation journey
Any other duties as may be assigned from time to time

Interested candidates should email their application letter, Curriculum Vitae, and copies of relevant academic documents, IN PDF FILE mentioning the job title as the subject matter to [email protected] NOT later than Friday 06thSeptember 2024. All applications should be addressed to the Head of Human Resource and Training BRAC Uganda Bank Ltd.

Note: Only shortlisted candidates will be contacted.

About BRAC Uganda

Industry: NGO

Location: Uganda

BRAC started microfinance in Uganda in 2006, as a part of BRAC Uganda’s social development programmes. It transformed into a Tier II Credit Institution i.e. BRAC Uganda Bank Ltd in 2019. BRAC Uganda Bank Ltd has the largest branch network (footprint) in the country, providing inclusive financial services to low-income communities predominantly women and a girl child who live in rural and hard-to-reach communities to enable them to build sustainable livelihoods. Our core credit products include a group-based microloan provided exclusively to women, and small enterprise loans for entrepreneurs seeking to expand their businesses. We also offer three types of savings products: Flex Save, a transactional account for borrowers and mid-to-low-income households; Wise Save, for formal and informal entrepreneurs, and salary-earners who wish to accumulate savings for a specific purpose; and Safe Save, for community-based savings and credit groups.