DEADLINE: 27/06/2025

Field Officer

Full-time

GiveDirectly (GD) is hiring Field Officer to play a critical day-to-day role in delivering GiveDirectly’s gold-standard cash transfer product to donors and recipients. The Field Officer will carry out and support a variety of field activities, depending on his / her team assignment and GiveDirectly’s needs on any given day. In short, the Field Officer will be responsible for executing the recipient surveys and associated processes that facilitate GiveDirectly’s unique cash transfer model. The role will reward high-quality judgment on operational questions and challenges, work ethic, communication skills, and a strong commitment to GiveDirectly’s mission and model.

Reports to: Associate Field Manager

Core responsibilities by team:

Census team

Barazas: explain GiveDirectly’s program to entire villages prior to the census surveys; answer any questions.
Explain GiveDirectly’s program to eligible households
Meet with the village elder and guides to understand village boundaries
Coordinating with team members, visit every household in the village, excluding none
Complete census surveys using TaroWorks with accurate data

Registration team

Provide cell phones as necessary
Ensure someone in the household is ready to operate the phone to access transfers
Identify and eliminate ineligible households
Complete surveys using Taroworks with accurate data
Reinforce information about GiveDirectly’s program to eligible households
Explain safety and readiness information to recipients
Ensure someone in the household is ready to operate the phone to access transfers
Identify and eliminate ineligible households
Complete surveys using Taroworks and Commcare with accurate data

Follow-up team

Follow up surveys: call or visit recipients and administer a survey to confirm transfer receipt and collect data used to improve the program and uncover any recipient problems; in some cases, may need go to the field administer the follow-up survey
Hotline calls: answer the phone as recipients call in with questions or concerns, answering their questions and escalating any problems as necessary
Registration problem resolution: for people who have not registered with mobile money or who have registered with the wrong name, call the recipients and advise them on how to register
Adverse Events case management: identify, report, and escalate adverse events to team leader; examples include: intra-household conflict, rumors about GiveDirectly, reports of a bribe, etc.

A Field Officer will be a member of one of these teams and may rotate between them depending on the organization’s needs.

Desired qualifications:

Language requirement: Nga’karimojong
Previous working experience in Humanitarian sector ( at least 1 year)
Computer and mobile device data entry ability or experience (Commcare, Salesforce, Google suit package )
Empathy, honesty, and the highest standards of integrity
Strong interest in advancing the distinctive values and mission of GiveDirectly
Patience and good judgment in resolving recipient problems
Possess at minimum a degree in relevant fields
Previous working experience in the field with vulnerable communities (1-2 years minimum)
Physical fitness and ability to cope with difficult weather conditions or terrain

This is a short term contract (2 months) and applications will be processed on a rolling basis.

Working at GiveDirectly

GiveDirectly is an Equal Opportunity Employer. All qualified applicants are considered for employment without regard to the person’s race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law.

Flagging for US applicants: We invite you to “Know Your Rights” as an applicant.

Commitment to Safeguarding

As a global organization serving some of the world’s most vulnerable communities, GiveDirectly takes the safeguarding of its recipients, staff, and partners seriously. To that end, GiveDirectly is a member of the Misconduct Disclosure Scheme, and will systematically check with previous employers about any sexual exploitation, abuse, and harassment issues relating to potential new hires. We may also employ other robust pre-hire screens, including in-depth reference checks, criminal background checks, and sanctions screens.

GD is committed to observing all local, national and international laws that protect children, vulnerable adults, and basic human rights of all. GD is committed to a policy of “zero tolerance for sexual exploitation, abuse, and harassment (SEAH)” and expects anyone who works for GD to uphold the protection and safeguarding of our recipients as a priority.

These efforts help us continue to build and maintain trust with the communities we serve, and prevent harm to our recipients.

Want to put your best foot forward on your GiveDirectly application? Take a look at our Candidate Application Prep Guide!

About GiveDirectly (GD)

Industry: Administration

Location: Nakapiripirit District, Uganda

GiveDirectly (GD) provides cash grants directly to people living in extreme poverty. GD has raised over $800M since launching in 2011, delivered cash to more than 1.2 million recipients, and launched offices in 11 countries. We’re continuing expansion across the Global South. Over the past decade, GD has also supported large-scale, experimental research, expanding the evidence that cash has a positive short and long-term impact on recipients. As a result, GD has been celebrated as one of the most innovative non-profit companies by Fast Company, while the growing cash transfer movement (and GD’s leading role within it) has been featured in the New York Times Magazine, This American Life, Foreign Affairs, and The Economist.