Front Desk Receptionist

Key Duties and Responsibilities:

• Help organize rota and have a hands-on approach to general reception duties and providing a warm welcome to every visitor or caller with excellent customer care service.
• Maintain office security by following safety procedures and controlling access via the reception desk.
• Provide general administrative and clerical support to all staff members.
• Take and relay messages on behalf of the staff.
• Ensure knowledge of staff movements in and out of the organization
• Ensure tidy, healthy, and clean reception area at all times in addition to public areas – meeting rooms, conference rooms, public toilets, compound area, etc.
• Assist with the induction and instruction of staff in the use of all equipment associated with the Reception and Switchboard area to enable staff use the equipment effectively.
• Answer the telephone in a clear, positive, and professional manner to ensure good customer care of all enquiries.
• Receive and sort mail and deliveries.
• Schedule appointments and maintain appointment diary either manually or electronically.
• Organize conference and meeting room bookings.
• Perform other clerical receptionist duties such as filing, photocopying etc
• Perform ad-hoc administrative duties