Front Office and Document Officer

Key Responsibilities:

1. Customer Identification, Documentation Collection, and Authentication Pre-Release:
   • Authenticate and receive customer shipping documents for Delivery Order (DO) or shipment releases.
   • Maintain accurate records and file customer care documents.
   • Ensure confidentiality of all documents.
2. Perform Pre-Release and Post-Release Checks:
   • Verify extra charges, manage NIF (Not Invoiced Freight) process, and ensure invoicing accuracy.
   • Check credit terms, confirm full payment, and ensure accurate invoicing.
   • Provide exceptional service and timely updates to import customers.
3. Customer Service:
   • Escalate challenging cases to the Uganda Documentation Supervisor.
   • Educate customers and promote e-commerce transactions.
   • Maintain professional communication through all channels.
4. Contact Person for Imports Centralized Functions:
   • Resolve queries related to centralized functions and idle full management.
5. Front Desk Management:
   • Handle walk-in customer queries and maintain a professional front desk environment.
   • Ensure prompt resolution of issues and efficient document issuance.

Skills and Qualifications:

• Diploma in Shipping or related professional qualification.
• Knowledge of shipping logistics, import/export documentation, and customer service.
• Experience in shipping, forwarding, or logistics in a similar role.
• Proficiency in MS Office Applications.
• Strong customer service skills with excellent communication and interpersonal abilities.
• Effective time management and organizational skills.
• Ability to multitask in a fast-paced environment.
• Strong analytical and problem-solving skills.

Application Process:
Interested candidates should send their application, including a detailed resume and cover letter, to [email protected] by 5:00 PM on September 2, 2024.