Head of Franchising Development

Duty Station: Jibu Office
Job Level: Mid-Management Level
Reports To: Country Manager with a dotted line to the VP, Operations
Type: Full-Time

Duties & Responsibilities

1. JibuCo/Franchisee Operational Excellence

• Identify and capitalize on opportunities to maximize volume sales in all franchisee stores.
• Support the Franchisee Development Manager in setting goals, targets, and implementing training programs.
• Assist franchise operations teams in implementing procedures to improve efficiencies and manage variances.
• Oversee the volume dashboard for planning and forecasting.
• Ensure the elimination of production issues and improvements in product quality.
• Implement directives from senior management effectively.

2. Lead Franchise Development

• Analyze franchise profitability and financial performance.
• Conduct franchise performance reviews and co-develop action plans to close gaps.
• Set franchisee targets and develop business plans to achieve sales and cost objectives.
• Oversee compliance with Jibu system requirements and standards.
• Support franchisees in growth initiatives, same-store improvements, and profitability analysis.
• Conduct accountability audits for franchisees to ensure adherence to Jibu standards.
• Facilitate and develop operational training modules as needed.
• Prepare and submit reports to senior management.
• Fulfill all assignments within the annual budgeting plan.

3. Lead Brand Growth & Adherence

• Develop strategic marketing and sales campaigns, tracking KPIs and ROI.
• Identify and unlock new business opportunities to meet growth targets.
• Propose new products, promotions, and innovative marketing strategies.
• Monitor franchisee store quality regarding products, staffing, training, safety, and sanitation.
• Ensure implementation of corporate standards and reporting procedures.

4. Leadership Engagement and Company Growth

• Demonstrate proactive and supportive team leadership.
• Take accountability for tasks and meet deadlines consistently.
• Identify opportunities for improvement and support team members effectively.
• Exhibit honesty, reliability, and dedication to Jibu’s success.
• Drive energy, stamina, and innovation to contribute to Jibu’s growth story.
• Ensure franchisees comply with regulatory requirements to minimize legal risks.

Key Performance Indicators (KPIs)

Revenue

• Grow product sales at franchises.
• Increase franchising and corporate store revenues as per budget.
• Manage costs within budget limits.

Customer

• Improve Net Promoter Score (NPS) and customer satisfaction.
• Enhance franchise and staff engagement survey scores.

Process Efficiency

• Maintain high AR collection rates.
• Ensure accurate POS adoption and data reporting.
• Achieve high commercial site survey scores.
• Complete new project rollouts on time.

Growth

• Launch new franchises.
• Expand retail points and sales channels.
• Increase new product sales at franchises.

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