Head of ICT

Reports to: Chief Executive Officer
Directly Supervises:

• Senior Information and Communications Technology Officer
• Information and Communications Technology Officer

KEY RESULT AREAS AND RESPONSIBILITIES

Result Area 1: ICT Management

• Develop and periodically review ICT policies, procedures, and strategies for SWICO.
• Implement and manage ICT annual work plans and standard operating procedures.
• Oversee SWICO’s ICT operations, including software, hardware, and networking activities to ensure efficiency and cost-effectiveness.
• Manage day-to-day administration, maintenance, troubleshooting, upgrades, and customer support for all ICT components.
• Ensure proper licensing, installation, and maintenance of all computer systems, software, and networking connections across SWICO’s locations.
• Implement robust security measures, including anti-virus, anti-spam, and anti-hacking protocols.
• Manage user accounts, domain rights, and email systems.
• Oversee website content management and maintain consistent network uptime.

Result Area 2: Operations of SWICO Computing Infrastructure

• Plan, implement, and test measures for the reliability and trustworthiness of SWICO’s computing infrastructure.
• Monitor and troubleshoot network and server-related hardware, ensuring proper documentation and audit trails.
• Oversee the configuration and management of servers and other network components.
• Manage preventive maintenance schedules and licensing for hardware and software.

Result Area 3: Information Security

• Implement and review SWICO’s Information Security Policy, reporting security incidents and conducting internal audits.
• Organize regular security awareness programs for staff and ensure regular updates to anti-virus and spam protections.

Result Area 4: Relationship Management

• Work closely with relevant users to identify new infrastructure requirements and manage ICT service providers.

Result Area 5: Management of the Department

• Conduct weekly department meetings and participate in senior management meetings.
• Supervise and develop the ICT team, ensuring accountability and performance standards.
• Assist in recruitment and periodic performance appraisals of ICT staff.
• Manage departmental budgets and prepare periodic reports on ICT services.

PERSON SPECIFICATIONS: Head of Information and Communication Technology

Minimum Academic Qualifications:

• Master’s Degree in Computer Science, Information Technology, or Information Security.
• Microsoft Professional Certification, Microsoft Systems Engineering Certification, and security-related certifications (e.g. CISSP, CISA).

Minimum Experience and Exposure:

• At least 5 years’ experience in ICT infrastructure operations and network administration.
• Experience in information security implementation and website management.
• Managerial and leadership skills in mentoring ICT staff.

Special Knowledge:

• Knowledge of computer systems, hardware, and software developments.
• Familiarity with database management systems (MSAccess, SQL Server, MySQL), networking protocols (IP, TCP, UDP), and website development tools (HTML, JavaScript, CSS, php).
• Up-to-date knowledge of ICT compliance, regulatory issues, and security standards.

Key Skills:

• Systems analysis, design, and troubleshooting.
• Network and website administration, including preventive maintenance.
• Strong management, organizational, communication, and interpersonal skills.
• Experience in ICT system deployment and re-engineering of operations to meet evolving business needs.

Other Qualities/Attributes:

• Integrity, confidentiality, result orientation, teamwork, innovation, patience, and time management.

HOW TO APPLY:

Interested persons should submit applications, detailed CVs, and academic qualifications with two referees addressed to:

The Human Resource Manager
Statewide Insurance Company Limited
Plot 1, Bombo Road
P.O. Box 9393
Kampala, Uganda.

Email: [email protected] with the subject title “Head ICT”.

Deadline: Friday, 6th September 2024, at 5:00 pm.

Note:
Candidates who had already applied need not re-apply. Only shortlisted applicants will be contacted. If you do not hear from us within two weeks of submission, consider your application unsuccessful.