Head Retail

Key Duties and Responsibilities:

• Define and drive the retail structure for Airtel Uganda.
• Manage deployment of the target numbers for all retail channels.
• Delivering sales by developing relationships with retail partners.
• Develop and implement sales processes and policies that are aligned and support distribution strategies.
• Define and implement strategies/plans to grow and improve REC additions from Gross Adds.
• Develop and implement acquisition strategies for the various sales verticals across Retail.
• Utilize market research and effective competitor analysis to develop and implement retail plan/strategies that will give Airtel an edge over completion.
• Constantly monitor all indices to ensure performance against set target while ensuring remedial action for all under-performing initiatives.
• To facilitate and develop the “P&L” for the retail channels comprising both Sales and Service parameters earnings.
• Ensure roll outs and drive healthy profitability in the retail.
• To devise and facilitate IT enabled key automation projects for roll outs at each.
• Define & drive quality customer experience.
• Manage, motivate, & develop staff.

Qualifications, Skills and Experience:

• University Degree in any business-related field.
• Post-graduate education or training is added advantage.
• 10+ years of work experience in Customer service or Retail management with 5 years in a senior manager role.
• Telecommunication work experience.
• Team Leadership.
• Resilience
• Ability to influence and get things done quickly.
• Ability to work in a cross-cultural/ cross-country environment.
• Creativity (out-of-the box thinking) and Commercial Acumen.
• Customer service orientation.
• Effective Communication and negotiation skills.
• Ability to make presentations.

How to Apply:  

All suitably qualified and interested Candidates are invited to apply online at the link below.

Click Here

Deadline: 10th February 2025