Information Technology Officer

Job Responsibilities:

• Provide first-level support on ATM, Swift, RTGS, EFT, and clearing.
• Offer all technical and IT-related support to all departments, offices, and branches.
• Monitor hardware, software, and network installation for the opening of new branches and ATMs.
• Administer user accounts on CRB, FINACLE, and other utilities.
• Produce ATM cards, Baroda Connect User IDs, and passwords.
• Monitor the functioning of ATMs, both onsite and offsite, handle complaints, and oversee ATM site construction.
• Support branches and departments at the Head Office with hardware, software, application-related issues, and equipment-related issues such as UPS, batteries, data cabling, AMCs of IT-related hardware/software, warranties, vendors, and loading of tenders on the website.
• Educate customers on using technology products.
• Train, familiarize, build awareness, and update employees on technology issues, E-channels, and guidelines regarding preventive vigilance and data security.
• Verify and issue cheque books and handle custody and issuance of personalized cheque books to branches for onward delivery to customers.
• Coordinate with Data Centre vendors to troubleshoot IT-related problems and issues.
• Provide technical and IT-related support to customers through branches on all alternative delivery channels (Internet Banking, Mobile Banking, ATMs, etc.).
• Troubleshoot and ensure proper upkeep of hardware, software, and their AMCs.
• Perform end-of-day activities.
• Maintain ATM Switch database and backups, print ATM card/PIN mailers, and handle issues related to ATMs and ATM cards.
• Provide support on the reconciliation module for Nostro reconciliation.
• Ensure the safety and security of the database and assets of the bank in the IT department.
• Ensure and supervise the smooth functioning of the IT department.
• Manage technical aspects of the products and their features in the Transaction System (Finacle).
• Prepare documents for project planning and implementation.
• Coordinate and liaise with vendors.

Qualifications:

• Bachelor’s degree in Information Technology or Computer Science with a good overall GPA (minimum 2nd Class Upper).
• Certifications such as MCSE, CCNA, Oracle Certified Professional, etc., will be an added advantage.

Requirements:

• Applicant should have team-building skills, computer proficiency, excellent interpersonal communication skills, and a high degree of integrity and confidentiality.

Experience:

• Candidates should have satisfactory experience, preferably 3 years, with at least 12 months or more in organizations dealing with banking, finance, or supporting banking applications. Candidates should possess:
  • Proficient knowledge of UNIX, LINUX, Windows, and Oracle Database administration.
  • Proficient knowledge in SQL and Transact SQL.
  • Knowledge of programming (Shell Scripting).
  • Basic knowledge of networking (WAN) and security.
  • Knowledge of banking software like Finacle will be an added advantage.
  • Any other specific qualifications as required for the post.

Age:

• Preferably 30 years; however, management reserves the right to determine the age criteria even beyond 30 years based on market conditions and the bank’s requirements in terms of experience and qualifications.

How to Apply:

• Typed applications with a full curriculum vitae, names of two referees, self-attested photocopies of academic/professional/experience certificates, proof of age, postal address, email ID, and mobile number should be sent in a sealed envelope to:
  Executive Director
  Bank of Baroda (Uganda) Limited
  18, Kampala Road, P.O. Box 7197, Kampala.
• Online applications should be sent by email to [email protected].

Closing Date:

• Applications complete in all respects should reach the above address on or before 31st August 2024, by 5:00 p.m.

Note:

1. The envelope containing the application must be clearly marked “Application for the post of Information Technology Officer.”
2. Only shortlisted applicants will be contacted for the selection process as decided by the bank.
3. No communication will be sent to applicants whose applications are not found suitable during the short-listing process.
4. The bank reserves the right to reject or accept any application and to relax or alter any conditions without assigning any reason.
5. The bank reserves the right not to make any appointment as a result of the selection process.
6. Shortlisted candidates will be subjected to a written test and/or personal interview.
7. Final selection will be subject to finding the candidate medically fit by the bank’s panel doctor.
8. If any information regarding qualification, age, experience, or background checks provided by any applicant is found to be false at any stage, the bank reserves the right to cancel his/her selection/appointment.