IT Assistant

To strengthen the ongoing efforts and to respond for the emerging triple threats (covid-lockdown, desert locust invasion, flooding caused by climate change), World Bank supported the Food Systems Resilience Program for Eastern and Southern Africa. The Program Development Objective (PDO) is to increase the resilience of food systems and preparedness for food insecurity in participating countries. To this end, the Program is built on four pillars: (a) (re-)building resilient agricultural production capacity; (b) supporting the sustainable development of natural resources for resilient agricultural landscapes; (c) getting to market; and (d) promoting a greater focus on food systems resilience in national and regional policymaking.

2. KEY ROLES AND RESPONSIBILITIES

The IT Assistant will:

• Provide first-level IT support to staff, troubleshooting hardware, software, and network issues.
• Assist in the installation, configuration, and maintenance of IT equipment including computers, printers, and peripherals.
• Support the administration of IT systems, including email, file sharing, and security protocols.
• Support users with Microsoft 365 tools, including Outlook, Teams, and SharePoint.
• Assist in network administration tasks, including setting up user accounts and managing access permissions.
• Support IT projects and new technology implementations as directed by the Head of ICT.
• Provide IT support to staff on business support systems such as Financial Systems – Infor SunSystem and HRMS – SAGE 300 People.
• Assist in maintaining IT inventory and documentation.
• Ensure timely software updates, patches, and antivirus management.
• Liaise with local vendors and suppliers for repairs, procurement, and maintenance of IT resources.
• Perform other IT-related tasks as required.

3. ACADEMIC QUALIFICATION, PROFESSIONAL EXPERIENCES AND CORE COMPETENCIESREQUIRED
   • Academic Qualification

Degree in Information Technology, Computer Science, or a related field.

• Experience and technical competencies

• Minimum of 5 years’ experience in IT support or a similar role.
• Proficiency in Windows OS, Microsoft 365, and basic networking.
• Experience with troubleshooting hardware and software issues.
• Knowledge of cybersecurity principles and IT best practices.
• Strong problem-solving and communication skills.
• Ability to work independently and as part of a team.
• Customer-oriented approach with a proactive attitude.
• Prior experience with SunSystems and SAGE 300 is an added advantage.
  • Skills and competencies
• Technical proficiency in IT systems and troubleshooting.
• Attention to detail and strong organizational skills.
• Ability to prioritize tasks and manage time effectively.
• Strong interpersonal and communication skills.
• Willingness to learn and adapt to new technologies.

4. LANGUAGES

Fluency in English is required. Knowledge of French language is an added advantage.

5. REMUNERATION

Negotiable with IGAD salary scale and policy and based on applicant’s qualification and experience.

CLICK HERE TO APPLY

• Qualified applicants from IGAD Member States are eligible to apply.
• Interested candidates should send their applications in PDF accompanied by cover letter, Curriculum Vitae, academic credentials, copy of passports/ ID cards biometric page and three reference persons including the last employer.
• Applications should be sent by E-mail to the following addresses with subject line “IGAD-ITA”
• Closing date for application will be on April 27, 2025. Due to the large number of applications we expect to receive; only successful candidates who meet the required experience & qualifications for this position will be contacted. Contact: + 25321354050
• IGAD is an equal opportunity employer and encourages qualified female candidates to apply.