IT & Digital Services Manager

Reports to: GM Finance and Operations

Key Duties and Responsibilities:

• Manage and maintain critical IT Infrastructure, including both software and hardware.
• Oversee business-critical IT tasks and system administration.
• Manage hardware and software Inventory.
• Lead IT project management initiatives within the larger business strategies.
• Evaluate and adopt relevant emerging technologies that align with organizational needs.
• Catalyse adoption of digital technology that supports future business needs and innovation.
• Take a lead role in identifying business opportunities that support digital transformation strategy.
• Oversee and support innovation across the business platforms.
• Proactively implement measures that protect the business against cybersecurity and other potential exposures.
• Manage all IT systems. platforms and solutions to continually identify and implement areas for improvement.
• Implement and execute disaster planning strategies and policies including backups.
• Ensure the security of data and infrastructure and adherence to the data protection Act.
• Manage incidents and problems to ensure Service Level Agreements (SLAs) are met and high-quality standards are maintained.
• Oversee IT-related projects (Project Participation. leadership and Supervision) ensuring alignment with business objectives.
• Maintaining updated hardware and software inventories.
• Manage IT staff by recruiting, training and coaching employees. communicating job expectations and appraising their performance against set Key Performance Indicators (KPIs):
• Implement the team time management schedules: rotas, leave.
• Implement and coordinate existing organizational policies and procedures.
• Address and implement all audit findings related to ICT and digital technology.
• Handle IT and digital technology annual budget and ensure cost-effectiveness.

Qualifications, Skills and Experience:

• This role demands strong technical expertise. leadership capabilities, and a proactive approach to maintaining a robust IT environment that aligns with the organization’s business goals.
• Academic: Bachelor’s degree in Information Technology. Computer Science, or a related field. A Master’s degree is preferred but not required.
• Professional: Microsoft certification (MCSE or MCITP), ITIL v4.
• Cybersecurity certification is an added advantage.
• Experience: 5 years of relevant working experience.

Core Competences

• Stakeholder Communication: Ability to communicate technical concepts to non-technical stakeholders and collaborate across departments.
• Technical Expertise: Excellent knowledge of technical management, information analysis and computer hardware/software systems
• Data Management: Expertise in data centre management and data governance
• Leadership: Proven ability to lead a team in designing. implementing, configuring and maintaining IT solutions and initiatives.

How to Apply:

If you believe that you are our ideal candidate, please submit your application, detailed CV and academic documents with a daytime telephone number as one PDF document. quoting the position you have applied for in the subject line to the HR Manager-NMGU. Monitor Publications Limited at [email protected]

NB: Please note that only shortlisted candidates will be contacted.

Deadline: 18th September 2024