DEADLINE: 09/08/2024

IT graduate trainee

Internship

The IT graduate trainee will be responsible for first-line support for ICT systems to achieve Service Level objectives within Systems Performance standards.

Key Responsibilities

Provide first-line technical support; answering and fixing queries via phone, email and feedback management system;
Offer excellent staff support for all ICT related queries and adhere to all service management standards;
Proactively handle issues reported on the feedback management system and ensure that all calls are logged on the service desk;
Support users in the setup and use of computer equipment;
To allocate more complex calls to the relevant ICT technical support levels;
In liaison with other ICT staff, arrange for external support where problems cannot be resolved in-house;
Ensure documentation is maintained and filling is properly managed;
Participate in the Graduate Trainee Program’s scheduled training sessions;
Perform any other duties assigned by management from time-to-time.

Knowledge & Experience

Must have graduated in 2023 and 2024 with a minimum of 2nd Class Lower Bachelors Degree in ICT, Computer Science or a relevant field.
Must have obtain 13 points and above at A level
Must have a C3 in English and a C3 in Maths at O level
Additional certifications in Networks, Systems or other relevant areas is an added

Required Competences

Good interpersonal skills
Team player
Customer centric
Good communication skills (including oral, written and phone etiquette)
Self driven i.e. ability to follow through ICT queries to closure.
Ability to work under pressure.

Application deadline: 9 August , 2024

CLICK HERE TO APPLY

About Bank of Africa

Industry: Banking

Location: Uganda

Bank of Africa Uganda Limited, also known as BOA Uganda, is one of the commercial banks in Uganda that have been licensed by the Bank of Uganda, the country's central bank and national banking regulator