IT Support Officer 

Key Duties and Responsibilities:

• • Run the daily end of day process and ensure the system is ready for the next day’s transactions
  • Execute, review and verify daily backups for Core Banking and peripheral applications databases.
  • Ensure backups are transferred to DR site and replication is at Sync.
  • Perform user rights assignment and management
  • Configure, install and manage the applications and databases.
  • Provide first level and second level support for all applications and databases.
  • Drive and manage the IT service desk ensuring that all reported service requests from branches and customers are resolved within the stipulated SLAs.
  • Work with 3rd party vendors in delivering new solutions and change requests while ensuring that the business objectives are met.
  • Support SITs and UAT activities for all change requests.
  • Maintain and update standard operating procedures documents for all IT processes
  • Proactively communicate with business and stakeholders on any service failures and expected resolution times
  • Any other duties as assigned by the supervisor

• Bachelor’s degree in IT related courses preferably Computer Science.
• At least 1.5 years in IT, Banking or related Experience.
• Sound Knowledge of Digital Banking Products will be added advantage.
• Hands-on experience in IT Applications, Core Banking Support, Infrastructure and IT Operations.
• Highly analytical in problem solving with the ability to apply original and innovative thinking.

Key Attributes

• Good understanding of bank policies & procedures
• Critical thinking and analysis
• Good report writing skills.
• Self-driven
• Problem solving skills & ability to innovate.
• Team Player
• Ability to communicate clearly.
• Ability to multi-task
• Good customer service
• Ability to observe expected turn-around times.

How to Apply:

Kindly send your cover letter and up to date CV to hr@eximbank-ug.com with the subject: JOB APPLICATION: IT SUPPORT OFFICER

Deadline: 19th March 2025

NB: Only candidates who meet the minimum requirements shall be contacted.