IT Technician

The LWF Uganda Program is looking for a qualified and experienced person to fill the following position:

Place of Assignment: Adjumani

Reports To: IT Officer

Liaises with: IT Officers and Admin Officers across multiple sub-offices (Kitgum/Pader, Lamwo, Obongi and Adjumani).

Starting date: ASAP

Duration of Contract: 1 year contract (with possibility for extension)

The closing date for applications: 14th, February 2025

Technical Support & Troubleshooting

• Provide on-site and remote IT support to staff across different locations.
• Diagnose and resolve hardware, software, and network issues.
• Support the IT helpdesk by logging and resolving IT-related tickets efficiently.

Installation & Configuration

• Install and configure new IT equipment, including laptops, desktops, routers, and printers.
• Set up and maintain network connections in different office locations.
• Support the deployment and configuration of the Sage financial application and Office 365.

Digital Support & Capacity Building

• Train staff on digital tools, cybersecurity best practices, and IT policies.
• Develop user guides and training materials for common IT tasks.
• Promote the use of digital services and IT best practices across all locations.

Maintenance & Asset Management

• Regularly check and maintain IT infrastructure, ensuring all devices meet minimum hardware and software standards.
• Maintain an up-to-date inventory of IT equipment across various locations.
• Document network configurations, issues, and solutions for future reference.

Security & Compliance

• Ensure all IT equipment and data comply with organizational IT security policies.
• Conduct periodic system updates and security patches on all devices.
• Monitor and report any IT security incidents or vulnerabilities.

Education, Qualifications & Experience

• A university degree in Computer Science, Information Technology, or a related field.
• A+ certification or equivalent IT support qualification preferred.
• At least 3 years of experience in IT support, networking, and system administration.
• Experience working in remote or field locations is an advantage.

Skills & Competencies

• Strong troubleshooting skills in hardware, software, and network-related issues.
• Ability to work independently and travel frequently to remote locations.
• Excellent communication and interpersonal skills to train and support staff.
• Proficient in Microsoft Office 365, IT support, digital security measures, data protection, and cybersecurity best practices, and network security fundamentals.
• Ability to prioritize tasks and manage multiple assignments simultaneously.

LWF/DWS is an equal opportunity employer, irrespective of gender, race or religious affiliation.  Female candidates possessing the above requirements are encouraged to apply. LWF/DWS is a signatory to the Code of Conduct for humanitarian agencies. Our recruitment and selection procedures reflect the organization’s commitment to the prevention of abuse and exploitation of beneficiaries.

Only short-listed candidates will be contacted

CLICK HERE TO APPLY