Key Account Manager

Main Job Functions:

• Set, deliver, and track sales targets aligned with company business objectives.
• Develop and maintain in-depth knowledge of the company’s business, offerings, competitors, and industry trends.
• Understand key customer needs and requirements while identifying new opportunities.
• Expand relationships with existing customers by continuously proposing solutions that meet their objectives.
• Generate new sales through existing and potential customer networks.
• Develop trust relationships with major clients to ensure account retention.
• Manage a portfolio of accounts to achieve long-term success.
• Suggest actions to improve sales performance and identify new opportunities.
• Act as the primary point of contact for customers, handling their individual needs.
• Provide superior customer service to ensure client satisfaction.
• Coordinate with internal teams to deliver effective solutions.
• Ensure timely delivery of products and services to customers.
• Conduct regular customer service meetings to assess performance and operational conditions.
• Resolve any customer issues and complaints to maintain trust.
• Prepare regular performance reports for management using key account metrics.

Leadership / Managerial Tasks:

• Manage and ensure adherence to turnaround times in responding to bids.
• Take initiative to drive results.
• Review documentation to understand customer requirements.
• Engage other stakeholders for better quality submissions of bids.
• Manage customer relationships in terms of service level delivery.

Education Requirements:

• Bachelor’s degree in Business Management, Engineering, Computer Science, or Information Technology from a recognized university.
• Ability to execute targeted trade activations with other team members.
• Understanding of acquisition and marketing strategies in the Corporate, MNCs, Government-MDAs, and SME market segments.

Experience Requirements:

• 2-4 years of experience in Sales, with knowledge of telecoms and Fintech products.
• Excellent communication, presentation, interpersonal, and documentation skills.
• Good organizational and time management skills, with the ability to work to tight deadlines.
• Minimum of 5 years of work experience in a sales environment.
• Knowledge and experience in executing trade activations in malls, offices, and door-to-door activities.

Skills and Competencies Required:

• Excellent communication skills in Indian languages, with strong negotiation and presentation skills.
• Understanding of financial, legal, and contractual aspects of tendering and operational implications.
• Hands-on experience in sales and account management with a proven ability to deliver excellent customer experiences.
• Knowledge of the market, industry, and sales performance metrics.
• Ability to function under pressure and meet deadlines.
• Strong business acumen with a problem-solving attitude.
• Teamwork orientation with a focus on delivering superior customer experiences.

Application Process:
Interested candidates can apply here.