Key Accounts Manager 

Job title:   Key Accounts Manager 

Work Location: Hariss International Limited – Kampala, Uganda

Division / Department: Sales and Marketing

Reports to: Modern Trade Manager 

Essential Duties and Responsibilities:

• In charge of all merchandisers, promoters, supervisors, key account suppliers and debt collector and ensuring that their respective job descriptions are being implemented and practiced
• Responsible for ensuring availability and visibility of the whole Riham portfolio in key account outlets in sufficient quantities based on the rate of sale
• The key accounts consist of hypermarkets, tier 2/3 supermarkets, hotels, restaurants, bars, cafes, resorts, fuel stations, government organizations and corporate institutions
• Ensuring timely listing of new products across all key account outlets
• Negotiating with buyers for better visibility, fridge placement, gondolas, branding and offers
• Having a yearly promotional plan calendar and a plan for all major events such as back to school, Eid, Christmas, Independence Day and others
• Following the rebate structure and joint business plans with the outlets in order to gain the maximum sales volume possible
• Following the companies short expiry policy and implementing it in order to maintain product freshness on shelf
• Giving enough time to all outlets and adding value in all outlets visited
• Striving for fridge placements per category so that we can maximise visibility across all outlets
• Marketing research and competitor analysis in order to give management and insight into the effectiveness of their promotional campaigns and how we can counter their activities
• Working on strategy plans rather than on reactions from the market and its players
• Being a brand ambassador by exhibiting the values of the company and ensuring customer satisfaction at all times. Maintain good relationship with all levels of people in the outlets
• Maintain existing and improve company portfolio by recruiting new accounts before they open in order to book space on shelf and for fridges
• Open/maintain corporate and institutional clients such as corporate companies, government organizations, banks, NGOs, hospitals, universities and schools
• increasing on the product range that customers take from Riham by selling additional SKUs to accounts that have been opened
• High level of customer care and negotiation skills in order to finalize and close big deals
• Training, motivating and mentoring the team below you in order to achieve the company’s goals and objectives
• Monitor our products in every existing selling point as well as laying strategies for better offtake/consumption by interacting with buyers and consumers
• Following up on orders from key institutions and liasing with other departments for payments and supply
• Have a solid database for all customers that exist with all contact details and referrals
• Protecting company assets (especially gondolas and fridges) in and ensuring that they are being effective and productive with zero tolerance for misuse and under stocking
• Sending daily reports, having weekly meetings and preparing monthly presentations for management assessment
• You should not disclose any information to competitors regarding our products, prices, business processes and procedures or sales volume
• You are expected to achieve the expected minimum sales target of at least 90% of your total target. Failure to achieve this target for three consecutive months may lead to termination.
• Always use the company line to communicate to customers and your team
• Exhibit high levels of integrity and loyalty
• Always portray the best company image by dressing appropriately and keep neat and smart.
• Taking alcohol is not acceptable during working hours.
• Handle and take good care of company property like cars, phones and laptops and any costs for damages and repairs due to negligence will be charged on you.
• Suggest marketing plans and promotional campaigns in order to increase consumption
• Knowing key decision makers in all the accounts in order to push for orders, payments, fridge placement, marketing campaigns, branding and other activities
• Perform any other duties as assigned by Management
• Report all competitors activities with clear information to enable us attend to your challenges on time

CVs can only be shared through [email protected]. Please consider your application unsuccessful incase you do not hear from us within three weeks from the submission deadline

CLOSING DATE: FRIDAY 26TH JULY 2024

Education and/or Work Experience Requirements: 

• Bachelor’s degree in business administration, business, or related field preferably.
• Four (4) years’ previous experience in customer support, client services, sales, or a related field
• Must have experience in product activation
• Must have experience in FMCG sales
• Experience in Modern trade sales
• Demonstrated and proven sales result

Key Requirements: 

• Effective oral and written communication skills
• Organizational and time management skills
• Self-motivated and dedicated
• Effective problem-solving ability
• Customer Service skills.
• Reasoning and calculating
• Adapt quickly to unfamiliar situations