Lead Credit & Collection

Key Duties and Responsibilities:

• Collection of due amounts.
• Account reconciliation and dispute resolution/ clean up.
• Manage increment of bad debts; zero bad debts – ensuring no spill over of debts to over 90days bucket.
• Ensure all customer paid amount has been allocated & booked.
• Ensure unbarring of customer account upon payment.
• Ensure correct credit limit in new and existing customers.
• Adherence to timely Net-Off.
• Ensure new and existing customers have credit limit as per the business rules (per segment).
• Monitor exposure for HUR, roaming and local customer, abnormal usage and fraud.
• Adherence to the processes highlighted in the credit and collections manual, i.e. billing, credit management process and adjustment, bad debts write off policy, pre-bill process, bill delivery and bill return process, promise to pay(P2P).
• Identify and fix gaps existing in the current process.
• Fulfil customer orders and manage related processes. inclusive order validations, credit vetting before activation.
• Verify security deposit for all corporate accounts is in place.
• Conduct monthly documented individual feedback sessions per team member per month.
• Maintain engagement between client and business.
• MIS reporting.

Qualifications, Skills and Experience:

• Bachelor’s degree in business / commercial discipline. MBA added advantage.
• At least (5) years of experience in business operations / marketing / product development / sales within telecom industry.
• Experience in debt/credit control.

Skills critical to the role:

• Communication & presentation skills, planning, organizing, multi-tasking.
• Commercial acumen. A strong understanding of numbers/finance/accounts with excellent MS – Excel skills.
• People Management, partner & Customer Interaction Management.
• Project Management.
• Negotiation Skills.
• Business Planning and Forecasting.
• Analytical skills – use of facts & data, problem solving/solution orientation.
• Excellent organizational, interpersonal, networking and execution/implementation skills.
• Ability to work seamlessly across groups/functions/teams/hierarchy and influence decisions.
• Proficient in MS Office, especially excel.
• Ability to work long hours and work under pressure.
• Ability to deliver through others with excellent powers of delegation.

How to Apply:  

All suitably qualified and interested Candidates are invited to apply online at the link below.

CLICK HERE TO APPLY

Deadline: 17th March 2025