Manager e-Banking Operations

of various E-Banking channels, ensuring accuracy, timeliness, and compliance with Pride’s operational policies, strategic business objectives, and regulatory guidelines. He/she will also be responsible for optimizing digital transaction processes, mitigating financial risks, and enhancing service delivery to improve customer experience

Specific responsibilities include: –
1. Reconciliation & Financial Controls
• Manage the reconciliation of Bank General Ledger (GL) accounts and Nostro accounts on a regular basis.
• Oversee the reconciliation of card-related accounts, money transfer systems (MTS), and other digital banking transactions.
• Conduct periodic reviews and root cause analysis of e-channel inefficiencies and operational risks.
• Ensure timely settlement and reconciliation of agency banking transactions.
• Respond to internal and external audit queries, implement recommendations, and ensure compliance with audit standards.
2. E-Banking & ATM Management
• Monitor and ensure operational efficiency of ATMs, ensuring timely cash loading and adjustment within authorized limits

• Track ATM performance, uptime, and usage trends while addressing network-related issues to minimize service interruptions.
• Ensure seamless processing of customer card requests in compliance with bank policies and regulatory guidelines.
• Provide technical support for card issuance and acquiring services.
• Support the implementation of new e-banking products and services while ensuring market relevance and customer satisfaction.
3. Risk Management & Compliance
• Identify and mitigate risks associated with new and modified digital banking products, services, and business strategies.
• Implement and monitor controls to meet regulatory and internal compliance requirements.
• Enhance the risk management and compliance culture within the E-Banking function.
• Ensure proper operational controls are in place to minimize financial losses and fraud.
4. Performance Monitoring & Reporting
• Track, analyze, and report on card issuance performance, ATM utilization, and other e- channel performance indicators.
• Prepare periodic reports such as reconciliation status, risk monitoring, performance metrics, and regulatory compliance reports.
5. Customer Support & Service Excellence
• Handle agent banking escalations and coordinate feedback mechanisms in liaison with the Customer Service Team.
• Oversee the resolution of customer inquiries and issues related to e-banking, ATMs, and card services.

• Ensure timely support for branches on remote transactions, amendments for money transfer services (Western Union, MoneyGram), and e- channel-related issues.
6. Operational Efficiency & Innovation
• Analyze existing reconciliation processes to assess control strengths and identify areas for improvement.
• Implement cost-effective methods and industry best practices to enhance operational efficiency and reduce costs.
• Improve banking operations and procedures to align with available technology and enhance service delivery.
7. Team Leadership & Development
• Manage the performance of direct reports, including daily performance monitoring, coaching, and development.
• Set clear objectives through personal scorecards and conduct formal performance appraisals every six months.
• Hold monthly one-on-one meetings with the team to track progress, provide feedback, and improve efficiency.
• Oversee staff training, motivation, delegation, and empowerment to enhance individual and team performance.
• Monitor and manage staff leave, overtime, and overall resource allocation within budget.
8. Other Responsibilities
• Participate in updating and reviewing policies  and procedures related to E-Banking operations.
• Identify market trends and opportunities to enhance digital banking services while mitigating fraud risks

• Support the bank’s strategic initiatives and perform any other duties assigned by the Supervisor.

Minimum academic qualifications, Experience & competences
• Bachelor’s degree in any discipline.
• Minimum of six (6) years of banking experience, with at least three (3) years at a Supervisory level in E-Banking Operations.
• Hands-on experience in reconciliation of digital banking transactions, card-related accounts, and electronic payment channels.
• Strong understanding of ATM management, card production processes, and transaction settlement procedures.
• Knowledge of money transfer systems (Western Union, MoneyGram, etc.) and merchant settlement processes.

To Apply:
If you believe you have the necessary skills and experience and desire to make a difference, then apply immediately and send a detailed CV, interested candidates should forward their applications to the HEAD PEOPLE & CULTURE, at the address below, or on email: recruitment@pridemicrofinance.co.ug or using the link, https://www.pridemicrofinance.co.ug/career.html
not later than February 12, 2025.
Those who applied earlier need not apply again.
ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED