Manager ICT Operations

Responsibilities /Key Deliverables
1. Ensure the availability, scalability, and reliability of ICT systems to meet business requirements and
service level agreements (SLAs)
2. Oversee and set priorities for the design, maintenance, development, and evaluation of all infrastructure
systems, including LANs, WANs, the Internet, intranet, security, and wireless implementations.
3. Supervise the design, installation, administration, and optimization of the Bank’s corporate databases,
database management systems, and related components to ensure high performance of the various business
applications and specified server uptime.
4. Implement and enforce IT security policies, standards, and procedures to protect the bank’s IT
infrastructure and data assets
5. Oversee IT service delivery processes, including incident management, problem management, change
management, and request fulfillment.
6. Ensure follow-up and root cause analysis and post-incident review of all high-severity incidents across
services and analyze incident trends for repetitive and critical incidents for permanent resolution
7. Implement and maintain a structured System Environment that facilitates the development of ICT
services to leverage value from ICT Systems and applications across the bank.
8. Oversee the management of System end-of-day/Month/Year procedures and manage system start-of-day
procedures, end-of-day tasks, and related support activities.
9. Review Service Level Agreements and track monthly SLAs for the team. Agree and manage service
offerings and SLAs with internal customers

10. Collaborate with the ICT team and other stakeholders to drive forward improvements in systems
monitoring, incident management, and general service delivery, and execute all appropriate delivery
processes to optimise IT service(s).
11. Maintain the ICT Systems’ uptime as per the agreed service level agreements and ensure that all ICT
services effectively support users across the branches and Head Office.
12. Build and maintain formal partnerships with key internal and external stakeholders; e.g. ICT Support
teams, business stakeholders, and key suppliers, to understand the business needs and changes in customer
needs, and maintain and upgrade relevant ICT Systems
13. Manage and Monitor staff performance and development, set performance objectives, carry out
performance reviews, and coach and mentor all staff under jurisdiction.
14. Effectively manage service levels of critical applications and minimize the cost of IT infrastructure by
optimizing the delivery and performance of business services.
15. Engage stakeholders and Produce robust ICT operations reports in accordance with the operations plan
and budget for management decision-making.
Person Specification
Education & Training
• Bachelor’s Degree in Computer Science, Information Technology or any other related field.
• CISM, CISSP, CRISC, and CASP+ or any other related certifications is an added advantage.
Skills & Experience
• 6 years’ experience in IT Operations, 3 years of which should be at a supervisory level.
• Demonstrate ability to link and apply complex technologies to business strategies and high proficiency in
Information and Communication Technology.
• Strong understanding of banking operations, Fintech, and product development trends.
• Strong skills in Project Management and project execution is an added advantage
• Familiarity with the financial services industry in Uganda.
• Strong understanding and experience in digital banking services.
Business Behaviors
• Adaptable to technological advancements, regulatory changes, and shifting business priorities
• Strong communication and interpersonal skills
• Ability to analyze complex issues
• Strategic Thinking
• Must be a person of integrity.
• Risk management skills.
• Strong leadership skills

HOW TO APPLY:

If you believe you meet the requirements for any position above, please submit your application letter and  CV to [email protected]

Applications should be addressed to;

Head Human Resource

Tropical Bank Ltd

Plot 27 Kampala Road

P.O. Box 9485 Kampala.

Closing date for receiving applications is: : Wednesday, 28  August, 2024

Please Note the following:

• 1. Candidates must put the Job tittle/position in the subject of email during submission of their application.
• 2. Tropical bank does not ask for money or rewards in exchange for Job opportunities.
• 3. Only shortlisted candidates will be contacted. 

CLICK HERE FOR DETAILED ADVERT