DEADLINE: 22/05/2025

Manager-Internal Controls

Full-time

DFCU Bank is hiring a Manager-Internal Controls to oversee the internal control framework within the Technology, Digital Transformation, and Operations Domain. The role focuses on ensuring compliance with internal policies, regulatory standards, mitigating risks, and enhancing operational efficiency. The ideal candidate will have a strong background in risk management, internal controls, IT, and collaboration with stakeholders to foster a culture of accountability and risk awareness.

Reports to:Head of Internal Controls

Key Accountabilities

Assurance Monitoring and Reviews
- Plan and coordinate planned and ad-hoc assurance monitoring reviews in collaboration with key stakeholders, adhering to the approved assurance methodology.
- Supervise control assurance reviews to ensure compliance with the methodology, ensuring high-quality outputs and detailed procedures.
- Conduct timely and quality execution of all scheduled reviews as per the agreed plan.
Monitoring and Reporting
- Establish and oversee ongoing monitoring activities to evaluate the effectiveness of internal controls.
- Report findings to senior management with recommendations for improvement.
- Develop, maintain, and update monitoring checklists for assessing and reporting on the adequacy and effectiveness of controls across the network.
- Facilitate validation of the completeness, quality, accuracy, and effectiveness of control risk management tools (e.g., RCAs/KRIs).
Control Implementation and Tracking
- Ensure effective controls are in place for new product rollouts, business initiatives, and process changes, both pre- and post-implementation.
- Monitor the tracking of remedial actions from internal audits, regulatory reviews, FCM investigations, and other assurance reviews, including validation of implemented interventions before closure.
Risk and Compliance Management
- Monitor adherence to risk and compliance management processes as identified by the Risk and Compliance team, ensuring compliance with standards, policies, and procedures.
- Oversee the effective implementation of the operational risk framework, including loss control, incident management, BCM (Business Continuity Management), and IRM (Integrated Risk Management) across the network.
Incident Investigation and Root Cause Analysis
- Perform root cause analysis for control failures and ensure appropriate remedial actions are identified and implemented.
- Oversee investigations of control failures or incidents, identifying root causes and implementing corrective actions to prevent recurrence.
Training and Collaboration
- Train key stakeholders to enhance the risk and control culture through effective engagement and support to business teams.
- Collaborate with departments such as Compliance, Audit, and Risk Management to facilitate effective communication and coordination regarding internal controls.
Risk Assessments and Policy Development
- Conduct regular risk assessments to identify, analyze, and evaluate potential risks in the Operations and Technology and Digital Transformation Domain, developing strategies to mitigate them.
- Support the development, documentation, and dissemination of internal policies and procedures, ensuring they are understood and followed by all employees.
Industry Awareness and Process Enhancement
- Stay informed on industry trends and regulatory changes affecting internal controls and risk management, recommending process enhancements as needed.

Knowledge, Skills, and Experience Required

Minimum Qualifications

Bachelor’s degree in Finance, Business Administration, Risk Management, Information Technology, or a related field.
Professional certification/qualification in risk management or audit is an added advantage.
At least 5 years’ experience in banking, with 3 years in internal controls, risk management, or compliance roles within a financial institution.

Technical Knowledge

Strong knowledge of regulatory requirements and industry standards related to operational and IT risk management.
Familiarity with risk management processes (e.g., methods for assessing and mitigating risk).
Knowledge of laws, regulations, policies, and ethics related to banking.
Understanding of business processes and operations in financial institutions.

Skills and Competencies

Strong leadership skills.
Excellent analytical, planning, problem-solving, and organizational skills, with the ability to prioritize multiple tasks.
Excellent collaboration and communication skills.
Strategic perspective: Ability to establish priorities, challenging goals, and measurements aligned with organizational vision.
Critical judgment and decision-making: Focus on achieving workable solutions to obstacles.
Good communicator: Presents ideas clearly and concisely, both orally and in writing.
Leadership and interpersonal skills: Foster a culture of continuous development and ownership.
Inspire commitment: Actions and behaviors align with words.
Self-development: Drives personal development and pursues positive change in self and the organization.