Manager Reconciliation & Support

Reports: Executive Director – Operations

KEY RESPONSIBILITIES / KEY DELIVERABLES

Strategy

• Develop, implement, and monitor the Compliance Agenda of the Bank in line with laws, regulations, and internal policies and procedures.
• Advise management and staff on compliance risk management through compliance engagements, compliance reviews, training, and other formal communications.
• Document and report compliance risk management activities to management and the Board of Directors.
• Ensure periodic tests are performed to confirm compliance with regulatory requirements and that the Bank’s standards are effectively monitored by Line Management.

Financial

• Prevent revenue leakages by ensuring full compliance with system account codes, processes, and tariff guidelines.

Compliance Management

• Ensure compliance with Know Your Customer (KYC), Anti-Money Laundering (AML) policies, the Financial Institutions Act (FIA), and other regulatory laws.
• Review and identify gaps in organizational policies and procedures, making necessary recommendations.
• Implement internal and external audit recommendations, Bank of Uganda directives, and Board of Directors’ resolutions.

Monitoring and Reporting of the Business

• Follow up and track branch and audit issues, ensuring resolution with relevant branches and head office departments.
• Lead the development and review of operational policies and procedures.
• Ensure resolution of all open non-compliance issues highlighted in internal and external audit reports.
• Conduct branch visits to assess compliance at branch level and report findings.
• Oversee AML and KYC compliance monitoring, including Western Union compliance and suspicious transaction reporting to the regulator.
• Provide monthly progress reports on bank compliance matters.
• Ensure the Operations Manual is regularly updated.
• Monitor service quality and recommend improvements to enhance service delivery.
• Ensure compliance with ICT security policies.

Training and Awareness

• Sensitize staff on AML, KYC, and consumer protection guidelines.
• Support product knowledge initiatives across branches.

Documentation

• Maintain files and data related to compliance matters.
• Ensure all Bank Manuals are in place and up to date.

BUSINESS BEHAVIORS

• Passion: Committed to excellence, delivering outstanding results, and making a positive impact on customers and stakeholders.
• Teamwork: Collaborates with mutual respect, embraces diverse perspectives, and works towards shared success.
• Integrity: Upholds honesty, transparency, and accountability while ensuring ethical practices.
• Innovation: Embraces creativity and forward-thinking, continually seeking new solutions to enhance customer experience and drive business growth.

QUALIFICATIONS, EXPERIENCE, AND COMPETENCIES REQUIRED

• Master’s Degree in a relevant field is an added advantage.
• Bachelor’s Degree in Commerce, Business Administration, Statistics, or Economics.
• A Diploma in Law or professional qualification in Accounting, Compliance, Auditing, or related fields is an added advantage.
• At least 8 years of experience in the banking sector, with at least 4 years in Compliance, Risk, or Audit at a managerial level in a Commercial Bank.
• Experience in Anti-Money Laundering (AML) activities is an added advantage.
• Strong skills in strategic management, planning, organization, resilience, and the ability to handle complex compliance issues.

DOCUMENTS REQUIRED FOR APPLICATION

• Cover Letter
• Detailed CV
• Copies of academic documents (all compiled into one file)

MODE OF APPLICATION

• Online applications addressed to Chief People & Strategy Officer, PostBank Uganda.
• Send applications to hr@postbank.co.ug with the job title as the subject line.
• Deadline: Sunday, 23rd March 2025, at 5:00 PM.
• Only shortlisted candidates will be contacted.

PostBank Uganda Ltd is an equal opportunity employer.