DEADLINE: 23/12/2024

Manager-Workplace Banking

Full-time

The Manager-Workplace Banking will deliver profitable business growth targets of Retail Banking Products and services to a defined market segment through the workplace banking and Mortgage value proposition. This entails creation of opportunities for bulk business by signing up companies especially those with a corporate relationship with NCBA Bank.

This incorporates strong personal drive in prospecting and acquiring new workplace banking scheme companies, pursuing incremental business within the existing portfolio, managing customer expectations to sustain business relationship and providing business advice that will benefit the client.

Key Accountabilities (Duties and Responsibilities)

•    Growth in business volumes (deposits and loans/advances), customers and customer accounts (30%)
•    Establish new Retail banking business relationships with Corporate, SME & Institutional Banking customers (20%)
•    Management of scheme customer expectations and relationships (10%)
•    Ensure 100% participation in product promotional activities, customer events and scheduled product clinics (10%)
•    Minimization of exposures to and impact of risks assisted with KYC, AML and portfolio maintenance (10%)
•    Process review and implementation.
•    Annual scheme review
•    Ensure 100% participation in product promotional activities, customer events and scheduled product clinics (10%)
•    Ensure that there is a robust departmental customer satisfaction rating by ensuring the team lives the NCBA Bank Values & CSI above bank acceptable levels determined       from time to time.
•    Ensure 100% participation in E-Learning Courses / Training (Internal & External sessions & team management.

Job Specifications

Academic:
Degree in business related field
Professional: 
Customer Relationship Management Course
Desired work experience: 
4 years’ working experience in Managing Customer Relations preferably in a banking institution.

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NCBA - Jobs in Uganda

About NCBA Bank

Industry: Banking
Location: Kampala, Uganda
At NCBA, your success is our success. That’s why everything we do is focused around helping you achieve your financial goals. Our aim is to provide you with exceptional financial services that enable you to save, invest and grow your wealth. By offering services that are simple and effective we strive to give you time for more, for things that matter most to you. Have a look around this site to find out how you can benefit from our unique range of banking products and services.

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