Receptionist (1) & Credit Controller (1)

Duties and Responsibilities

• Greet and welcome clients, visitors, and guests in a courteous and professional manner.
• Answer phone calls, redirect calls, and take messages as necessary.
• Manage the reception area, ensuring it is clean, organized, and presentable at all times.
• Assist customers with inquiries, providing accurate information and directing them to the appropriate department or personnel.
• Handle incoming and outgoing mail and deliveries.
• Maintain office supplies inventory and place orders as needed.
• Schedule appointments and meetings, and coordinate conference room bookings.
• Assist with administrative tasks as assigned by management.

Minimum Requirements and Competencies

• Diploma or equivalent.
• Previous experience in a customer service or receptionist role preferred.
• Excellent verbal and written communication skills.
• Strong interpersonal skills and the ability to interact with people from diverse backgrounds.
• Proficiency in Microsoft Office suite (Word, Excel, Outlook).
• Ability to multitask, prioritize, and work efficiently in a fast-paced environment.
• Professional appearance and demeanor.

Interested candidates should send their comprehensive CV with photograph and academic credentials and to hr@securex.co.ug indicating on the email subject the position they are applying for by April 06, 2024. Kindly note only shortlisted candidates will be contacted.

JOB TITLE: CREDIT CONTROLLER

Job Summary

The credit controller will be responsible for ensuring that all company debts for services rendered and products sold are collected in time.

Duties and Responsibilities

• Collection of cheques as per your allocated list.
• Timely Dispatch of invoices and statements at the beginning of the month.
• Responsible for proper accounting for cheques and cash collected plus preparing a daily report for then client visited
• Sorting out client’s invoices, statements and credit notes and putting them in envelops for posting and delivery.
• Prepare daily collection plan and hand over daily collection report the following morning
• Following-up on client payment date through telephone calls or visitation.
• Reconciliation of client accounts in cases of dispute.
• Follow-up on clients who are unable to pay and take relevant action plus collection of outstanding dues.
• Communicating any clients’ complaints and instructions to the office.
• Follow-up on customers who have issued bouncing cheques.
• Ensure aging balances does not move categories towards 180days.
• Ensure reduction in customer complain related receipt of invoice
• Timely resolution of customer issues and escalation of any issues outside job scope and follow through to ensure closure
• Proactively act and follow up on assigned customer requests / complaints to closure and keep customers updated on the status.
• Plan course of action to recover outstanding payments
• Locate and contact clients to inquire of their payment status
• Negotiate payoff deadlines or payment plans
• Investigate and resolve discrepancies
• Create trust relationships with clients when possible to avoid future issue
• Update account status and database regularly
• Maintains up-to-date customer contact information in the collections systems.
• Will be required to initiate external contact with customers and may perform advanced loss prevention activities (i.e. skip tracing, field chasing, account settlement) or administrative work
• Negotiating re-payment with clients by form of payment in full, settlements and / or payment arrangements.
• Meet monthly collection goals as assigned by management.
• Reviewing the company debtor list.

Minimum Requirements and Competencies

• Bachelor’s degree in finance, accounting, or mathematics, CPA Finalist
• A minimum 5 years’ experience in Collections and credit control role.
• Over 3 Years proven experience as a Head of credit control or credit control manager
• Excellent analytical skills, strong IT skills and a good communicator with excellent interpersonal skills.
• Good interpersonal and people management skills.
• Ability to follow processes and procedure accurately.
• Ability to meet tight deadlines.

Interested candidates should send their comprehensive CV and cover letter to hr@securex.co.ug indicating on the email subject the position they are applying for by 27^th March 2024.