Receptionist

Duties and Responsibilities

• To conduct outbound call back to ascertain customer satisfaction.
• Build internal and external business relationships to support effective information sharing in the business.
• To ensure database maintenance and cleansing by entering correct and complete customer information
• Attend promptly to customers’ inquiries and clarifying the information and forwarding requests to other departments.
• Receive all customer inquiries to the business and support effective handling through escalation to the supervisor where necessary and ensure timely feedback to the customer6.
• Carry any other duties as and when assigned to you.
• Assisting clients in finding their way around the office.
• Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing.

Experience, Skills and Qualification;

• Bachelor’s degree in Business Administration or any other Business related discipline
• Experience as a customer service representative at a call center or other environment with many customers.
• Credit in Math and English at O level is a MUST.
• Customer & Personal Service skills
• Product & Service Knowledge
• Good Computer Skills
• Good communication skills
• Interpersonal Skills
• Problem Resolution Skills
• Personal, Social & Approachable Positive Attitude & Active learning Social perceptiveness
• Innovation & Change Management

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