Repossession Specialist – Boda

DEPARTMENT: Debt Collection

REPORTING TO: Team Leader

Duties & Responsibilities

• Carry out field visits as assigned by respective leadership or designated supervisor. The field visits should only result into one of the two outcomes: full recovery of arrears or repossession.

• Correctly and completely use the systems in place and update the Communication Logs for every interaction and action held on a given agreement. (ERP, Tracking, Microsoft office)
• Correctly profile client cases from investigations done, set and follow through the necessary actions on the systems used until closure.
• Report daily on workload assigned and tasks undertaken.
• Handling Customer, Association and staff queries mainly physically and occasionally over the phone, email and other Company communication channels.
• Educate current customers with information regarding their loans (outstanding dues, installment dates, installment amounts, payment procedures, safety measures, tracker functionality) as well as general information on where to find MOGO in case they need help.
• Actively participate in team meetings and perform any other duties as assigned by respective supervision.
• Support when called upon in emergency situations.

Job Requirements

• Strong ability to adapt and work in a fast-paced environment.
• Technical Knowledge.
• Good team player.
• High level of integrity and accountability.
• Experience and proficiency in excel and any other computer software.
• Highly motivated and target driven.
• Excellent interpersonal /customer handling skills
• Excellent communication skills with a high level of confidentiality.
• Intermediate level technical skills working with MS Office

How to Apply: All suitably qualified and interested candidates should send their applications and up-to-date CVs to: [email protected] with the subject “Repossession Specialist”