DEADLINE: 22/09/2024

Sales and Customer Care Personnel

Contract

Are you a people person with a knack for closing sales and providing exceptional customer service? We’re looking for Sales and Customer Care Personnel to elevate our customer experience and drive sales growth. As the frontline ambassador of WAYA, you’l engage with customers, resolve issues, and help them find the perfect products to suit _their needs. If your commitments can”t allow you to offer 7 days, do let us know for a minimum of 3 days a week.

Key Responsibilities
Drive Sales Growth: Engage with customers, recommend products, and exceed sales targets.
Provide Stellar Customer Service: Respond promptly to inquiries and resolve issues to ensure customer satisfaction.
Manage Customer Relations: Build strong relationships, follow up on purchases, and encourage repeat business.
Process Orders and Payments: Handle transactions smoothly and efficiently
Support Marketing Initiatives: Promote new products, sales events, and special offers.
Maintain Product Knowledge: Stay updated on our product range and share insights with customers.
Handle Customer Feedback: Collect and report feedback to improve our products and services.
Assist in Store Operations: Support day-to-day operations, restocking, organizing displays, and maintaining a welcoming shopping environment.

Requirements
Experience: 1+ years in sales and customer service, preferably in fashion or retail.
Communication Skills: Excellent verbal and written communication abilities.
Sales Acumen: Proven ability to meet and exceed sales targets
Customer Service Orientation: Passion for helping people and providing top-notch service
Problem-Solving Skills: Efficiently handle customer complaints and resolve issues
Tech-Savvy: Comfortable with point-of-sale systems and sales-related technology; CRM software famniliarity is plus
Flexibility: Wiingness to work weekends and holidays
Team Player: Ability to work collaboratively with colleagues.

Interested? Send your CV, cover letter and two references to [email protected]
by 22nd Sept 2024

About WAYA

Industry: Sales & Marketing

Location: Kampala, Uganda

Uganda Africa, with bringing ambitions customers to scale the Dest across the experience WAYA is à fashion brand born in continent. Our g0al is to become the go-to place to shop for fashion in and products they OVG. Most of Our products are locally made and designed in-house, emphasizing effciony, affordablity, great design, and exceptional customer care.