Senior Officer Industry Intelligence

Organisation: Uganda Communications Commission (UCC)

Duty Station:  Bugolobi, Kampala, Uganda

Reports to: Manager Economic Regulation

Key Duties and Responsibilities:

• Conduct thorough market research and analysis to define market size, share, opportunities, and threats across all communication markets, and develop and implement regulatory surveillance and performance indices.
• Analyse consumer complaints to identify trends, issues, and areas for improvement in service delivery and regulatory focus.
• Utilise tools such as Power BI and GIS for data visualisation, providing actionable insights through dashboards and reports.
• Provide policy recommendations based on market analysis and intelligence, contributing to the UCC’s policy development process and preparing and presenting regular intelligence reports to the Commission and stakeholders.
• Engage with industry stakeholders for benchmarking, collaboration, and gathering market intelligence.
• Ensure the integrity, confidentiality, and availability of market data, implementing data governance and protection standards.
• Coordinate market research projects, both quantitative and qualitative, to assess customer needs and satisfaction.
• Manage and review the performance of direct reports, assigning tasks effectively, setting development goals, and ensuring alignment with organisational objectives.
• Maintain flexibility to accommodate any other duties that may be assigned by the supervisor from time to time.

Key Performance Indicators

• Conducted market size, share, and opportunity assessments.
• Trend in complaint identification and resolution.
• Implemented policy recommendations.
• Intelligence reports presented to stakeholders.
• Industry stakeholders’ engagements.

Qualifications, Skills and Experience:

Education and Professional Qualifications

• Master’s degree in economics, statistics, business administration, or related field.
• Bachelor’s degree in economics, statistics, business administration, or related field.
• Membership in a relevant professional body.

Working Experience

• Minimum of four (4) years in market research, economic regulation, or a related area, preferably in the communications sector.

Skills, Knowledge and Abilities

Technical

• Strong analytical skills and proficiency in data analysis tools.
• Knowledge of regulatory frameworks and market dynamics in the telecommunications sector.

Behavioural

• Excellent communication and stakeholder management abilities.
• Ability to interpret complex data and provide strategic insights.
• Presentation skills.
• Integrity and attention to detail.

How to Apply:
All candidates should complete the online application form and upload their CV, cover letter and relevant certificates at the link below. The CV must include 3 referees including their email address and telephone number.

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