Senior Officer-Information Services

Reports to: Manager Information Resources

Key Duties and Responsibilities:

• Develop and implement efficient retrieval tools for information management in the registry and records centre.
• Maintain and update the UCC file classification scheme, and file diary, and create new files as per organisational business activities.
• Coordinate with courier service providers to ensure timely delivery of incoming and outgoing items.
• Maintain records with permanent enduring value in the records centre.
• Coordinate the digitisation of commission records with permanent enduring value in the records centre.
• Conduct onboarding sessions for staff on registry procedures and the Electronic Records and Document Management System (ERDMS).
• Provide technical support to departments regarding filing and records management.
• Handle budgeting and reporting responsibilities for the registry and records center.
• Manage and review the performance of direct reports to ensure alignment with organisational goals, assigning tasks effectively, and setting goals for development planning.
• Maintain flexibility to accommodate any other duties assigned by the line supervisor from time to time.

Key Performance Indicators

• Adherence to file management practices.
• Incoming and outgoing items delivered on time.
• Accuracy and completeness of records management.
• Average response time to departmental inquiries.
• Regular staff performance reviews.

Qualifications, Skills and Experience:

Education and Professional Qualifications

• Master of information science, information systems, or business administration with a focus on information systems.
• Bachelor of Library and Information Science.
• Membership in a relevant professional body.

Working Experience

• Minimum of four (4) years in information management or related field

Skills, Knowledge and Abilities

Technical

• Proficiency in database management.
• Expertise in records and information management.

Behavioural

• Strong communication skills.
• Excellent customer service abilities.
• Demonstrated integrity.
• Effective supervisory and leadership skills.

How to Apply:
All candidates should complete the online application form and upload their CV, cover letter and relevant certificates at the link below. The CV must include 3 referees including their email address and telephone number.

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