Service Centre Advisors 

Full-time

MTN Uganda is hiring a Service Centre Advisors to provide support in the delivery of excellent customer service in the assigned Service Centre / branch / store.

Reports to: Supervisor Service Centre

Key Duties and Responsibilities:

  • Drive excellent customer service in the Service Centre
  • Assist the Service Centre Manger in the overall management of the Service Centre through dual control implementation & daily operations
  • Handle customer problems, queries, complaints and requests
  • Educate customers on products and services
  • Escalate customer issues for speedy resolution
  • Support companywide business initiatives at the branch
  • Ensure Service Centre standards are maintained at all times according to the blue print
  • Supervise third party teams
  • Support the Service Centre Supervisor in all operational activities in the store

Qualifications, Skills and Experience:

 Education:

  • Bachelor’s degree in business administration, Social Sciences or any other relevant field.

Experience:

  • A minimum of one year experience in a service environment
  • Good knowledge of sales and retail Industry trends, best practice retail and service principles.

Knowledge, Skills & Abilities:

  • Customer Experience
  • Sales acumen
  • Service delivery
  • Data Savvy
  • Knowledge in MTN products and Services
  • Project Management
  • Learning Agility
  • Readiness to work with little supervision.
  • Customer focused.
  • Team Player
  • Follow through skills
  • Customer centricity / Accommodative
  • Excellent Communication skills
  • Strong interpersonal skills

 

NB: Presentation of false academic documents and certification will lead to criminal prosecution. Any form of canvassing will lead to automatic disqualification. Should you not hear from us within fourteen (14) days from the closing date of this advertisement, you may consider your application to be unsuccessful.

Female candidates are strongly encouraged to apply.

 

How to Apply:
All candidates who wish to join MTN Uganda in this capacity should apply online at the link below.

 

CLICK HERE TO APPLY

 

Deadline: 27th January 2025

MTN2 1 - Jobs in Uganda

About MTN Uganda

Industry: Customer Service
Location: Nansana, Luwero, Uganda
MTN Uganda Limited is a Ugandan telecommunications operator with the strategic intent of providing telecommunications and digital solutions for Uganda’s progress. Inspired by the belief that everyone deserves the benefits of a modern connected life, MTN has grown to a subscriber base of approximately 19 million customers. MTN was incorporated on 21 October 1998, with the objective to operate as a second national operator of a telecommunications network at a time when mobile cellular service penetration in Uganda was at a low of 0.27%. The company has since contributed to the growth of the telecommunications sector in Uganda with current penetration being at 70% (seven lines for every ten individuals).

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