DEADLINE: 19/09/2024
Signpost Consultant
Contract
The Signpost Consultant’s main responsibility is to provide technical leadership and support for the Signpost platform and project. In collaboration with the Editorial Officer, this includes helping develop and implement the content strategy and ensuring content is accurate, complete, easy to understand, and engaging. The Signpost Consultant is also responsible for using IRC’s content management system (Contentful) and other tools to work with Field Editors to usher content from the first draft through editing and translation and ultimately to its final, published form. S/he will provide overall leadership on the Signpost strategy and implementation, including use of project management tools to keep the project organized and on track.
Content Management and quality assurance
- Ensure Signpost content is accurate, complete, easy to understand, and engaging.
- Review and edit written and multimedia content created by Signpost staff, including Editorial Officers, moderators, and the service mapping officer.
- Use the Content management software and other tools to prepare content for publication.
Signpost’s content management and distribution strategy.
- Provide leadership and support on the Signpost strategy and project approach, and ensure effective implementation of the project in line with this
- Organize, update, and manage the Signpost style guide.
- Ensure the Signpost editorial calendar is up to date.
Monitoring and reporting
- Monitor website and social media traffic and other relevant feedback to assess content performance and guide on responsive content creation.
- Prepare and write reports on Signpost content and performance.
Social media content creation
- Assist the editorial team with creating and managing posts on platforms like Facebook, TikTok, WhatsApp Channel and Instagram.
- Work with the editorial team to ensure that all content aligns with the content strategy and is suitable for publication.
Deliverables
- A detailed plan outlining the content strategy for Signpost’s site/app, blog, and Facebook page. This should include content themes, target audience, posting schedule, and key performance indicators (KPIs).
- A consistent flow of high-quality content that has been line and copy-edited, reviewed, and published on Signpost’s platforms including Articles and posts for the site/app, Blog entries, and Facebook posts
- Reports on the effectiveness and efficiency of the content workflow, including any identified bottlenecks and suggested improvements.
- Regular reports ensuring that all published content is accurate, complete, and engaging. These reports should highlight any discrepancies or issues and detail the corrective actions taken.
- Analytical reports on the performance of published content including Engagement metrics (likes, shares, comments, etc.) and traffic analytics (page views, time spent on page, etc.).
- Documentation of collaboration with the Editorial Officer and other team members. This includes meeting notes, feedback received and given, and records of decision-making processes.
- A comprehensive final report summarizing the achievements, challenges, and overall impact of the consultant’s work on the project. This should include recommendations for future content strategy and management.
DURATION / PAYMENT
Requirements
IRC shall make payment every two months in three tranches of delivery and final payments are to be made within 30 days upon completion of deliverables as per the above and receipt of the invoice. The IRC shall pay the Consultant for a maximum of 5 months (October 2024- February 2025). Minimum Qualifications:
- BA/BS in English, Journalism, Communications or a field in the humanities desired but not required.
- Minimum 5 years editing experience required; sub-editing/copy editing experience strongly desired.
- Expert-level knowledge of English grammar and usage.
- Experience using a CMS.
- Knowledge of online content best practices.
- Knowledge of social media strategy and content best practices.
- Experience in a humanitarian organization a plus.
- Knowledge of refugee issues in East Africa desired.
Gender Equality & Equal Opportunity
We are committed to narrowing the gender gap in leadership positions. We offer generous benefits that provide an enabling environment for women to participate in our workforce including parental leave, gender-sensitive security protocols and other supportive benefits and allowances. We welcome and strongly encourage qualified female professionals to apply.
IRC is an Equal Opportunity Employer, and we value diversity in our organization. We do not discriminate based on race, religion, color, national origin, sex, gender, age, marital status, veteran status, disability status or any other characteristic protected by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request reasonable accommodation.
Professional Standards
IRC workers must adhere to the values and principles outlined in the IRC Way – Standards for Professional Conduct. These are Integrity, Service, Accountability and Equality. In accordance with these values, the IRC operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Anti Workplace Harassment, Fiscal Integrity, and Anti-Retaliation.
NB: This advert will close on 19th September 2024.