Station Attendant

Key Responsibilities:

1. Customer Service:

• Swap (receive, store, and issue) batteries in the station via the Zembo Hub app. You will be the single point of contact for all inventory and equipment at the station.
• Respond to and offer appropriate guidance to all customers (existing, walk-in and prospective customers), ensuring they receive first-class support and assistance in swapping their depleted batteries with fully charged ones.
• Respond to customer inquiries and resolve any issues or concerns.

2. Station Management:

• Ensure the station is always presentable – valid trading licenses, station cleanliness, floor arrangement, product handling

3. Reporting:

• Complete reports for start and end of shift, weekly, and monthly reports, and also report on System failures, repairs, security issues, etc

4. Asset Management:

• Safeguard company assets to avoid losses and damage and ensure risk aversion in running the station facilities

5. Professional Image

• Maintain a professional and friendly demeanor at all times.

QUALIFICATIONS.

• Has a minimum of a diploma or equivalent from a recognized institution.
• Posses customer service skills and value the representation of the voice of the customer
• Experience in the use of technology – Smartphone and web based applications
• Demonstrates sound judgement, and excellent analytical, interpersonal, communication, presentation and reporting skills.
• Is honest, trustworthy and possesses a high degree of personal integrity and professionalism
• Ability to work flexible hours, including weekends, evenings and public holidays
• Ability to lift at least 25 Kilograms
• Ability to work in a fast paced environment
• Fluent in English, Luganda and other local languages

If you believe you have the above credentials, send your applications together with curriculum vita, certified copies of academic transcripts and supporting letters to job@zem.bo before 30/03/2024