Team Leader -Market Research 

MTN Uganda Limited is an equal opportunity employer and is seeking to recruit a competent individual to fill the following position.

Reports to: Team Leader – Market Research

No. of Vacancies: 1

Main Job Functions:

• Participate in market research activities as required such as research questionnaire development, survey-agent preparations, data quality checks, data analysis and reporting.
• Prepare research reports as and when required
• Provide coaching and support to the research assistants; developing them to ensure that they achieve their full potential.
• Perform Quality checks and implement measures to improve performance levels and meet objectives
• Submit reports on performance of the assigned market research assistants/agents.
• Audit research assistants’ system access and activities that are risk prone
• Monitor research assistants’ activities and provide real time feedback
• To implement motivational programs to keep morale and retention high.
• Participate in the Market Research & Insights special projects as required.

Education 

• Bachelor’s degree in marketing, Social Sciences, Statistics or any related course

Work Experience            

• 2 – 3 years’ experience in a call centre environment

Attributes and Skills Necessary Skills:

• High Level of Computer literacy, Telecommunications industry trends, best practice customer service/ principles.
• Proficient with MS Office application especially Excel and Power Point
• Proficient in Data Analysis
• Telecommunications industry trends.
• Risk Management
• General Technical knowledge of handsets and connectivity

Behavior Attributes 

• Good Communication skills
• Interpersonal skills
• Team player
• Troubleshooting & Problem-solving skills
• Coordination Techniques
• Interpersonal skills.
• Telephone etiquette
• Enthusiastic, upbeat personality; mature, professional demeanor
• Negotiation skills
• Commitment to quality, customer service and high performance

 ABOUT US

We at MTN Uganda are a purpose and value-led organization!

At MTN Uganda, we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, everyday. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood and empowered to live an inspired life.

Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA.

As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us!

Our commitments go beyond an organisational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers and stakeholders with a vision to realise our shared goals.

We are delighted that you are considering us as your career partner to make a mark in the world. We look forward to your application!

Female Applicants are strongly encouraged to Apply!

Note: In compliance to the Data Protection & Privacy Laws of Uganda, MTN Uganda will use your application documents for purposes for which they were intended for.

CLICK HERE TO APPLY