Technical Support Specialist

DEPARTMENT: GPS

REPORTING: TSS Team-Lead, GPS Installation Manager and Branch Manager

DEADLINE: 28th August 2024

DUTIES AND RESPONSIBILITIES

• Check the TEAMS channel, GPS Installers Task for reinstallation requests.
• Ensure that the client’s details are correctly captured.
• Put GPS trackers in agreed vehicle places without informing anyone who is not part of the GPS team about the location of the device.
• Ensure client signs pre-& post-installation forms.
• Always maintain confidentiality of clients’ information.
• Ensure that 90% of installed GPS trackers are online after one month from installation date.
• Ensure that 80% of installed GPS trackers are online after three months from installation date.
• Ensure quick installations each GPS tracker installation should not take longer than 30 minutes.
• Take responsibility for received inventory accounting for all items Informing GPS manager if branch received damaged trackers so as to be sent back to a specified location by the GPS manager.
• Inform GPS Manager about safety flaws in their work environment in case of any.
• Ensure that all released bikes are with working trackers that show up online in internal systems.
• Complete any other tasks given by branch managers such as cleaning bikes, moving bikes, and doing inventory checks only when pending installations are done.
• Helping customers install number plates at no cost.

Job Requirements

• Bachelor’s Degree/National Diploma in Electrical Engineering/Automobile & Power Engineering or related field
• At least 4 years’ experience in Installing, servicing, and replacing GPS tracking devices in cars, tuktuks etc.
• Skills
• Strong ability to adapt and work in a fast-paced environment.
• Technical Knowledge.
• Good team player.
• High level of integrity and accountability.
• Experience and proficiency in excel and any other computer software.
• Highly motivated and target driven.
• Excellent interpersonal /customer handling skills
• Excellent communication skills with a high level of confidentiality.
• Intermediate level technical skills working with MS Office

How to Apply: All suitably qualified and interested candidates should send their applications and up-to-date CVs to: [email protected] with the subject “Technical Support Specialist”