• Greet and welcome patients and visitors in a courteous and professional manner.
• Collect and accurately record patient information, including personal details, insurance data, and medical history.
• Ensure all required forms and documents are completed and signed by patients.
• Patient bookings.

Insurance Verification

• Verify patient insurance coverage and eligibility, including co-pays and deductibles.
• Communicate insurance-related information to patients and assist with inquiries.
• Collaborate with insurance providers to resolve any discrepancies or issues.

Billing & Payment Processing

• Generate and review patient bills, ensuring accuracy and completeness.
• Explain billing procedures and financial obligations to patients.
• Collaborate with the team and supervisor to resolve billing inquiries or disputes.
• Posting invoices and presenting them to clients.
• Presenting of updated interim bills and invoices to clients.
• Sending any invoices to insurance which need to be preapprovals.
• Closing of visits in the system and submitting the invoices to the vetting team.

Patient Relations

• Maintain a friendly, welcoming, and patient-centric atmosphere.
• Handle patient inquiries, complaints, or concerns in a professional and empathetic manner.
• Ensure patient confidentiality and privacy are strictly maintained.
• Ensure capturing and facilitating immediate resolution of patients’ complaints. Issues must be broken down into urgent plan of action affecting patient satisfaction.

Document & Job Objective

• Report service gaps to ensure interventions.
• Maintain working knowledge of the appointment system i.e., times of all clinics, duration of appointments, knowledge of computer system, doctors’ rotas, procedures for booking routine and urgent appointments.
• Switchboard management / Operation of telephone. Receive and make calls as required in an efficient, professional manner according to C-Care protocol.
• Information security. Ensure that all patient interactions are dealt with confidentially and any confidential paperwork is dealt with in accordance with C-Care protocol.

Patient Directing

• Direct patients to appropriate departments or healthcare professionals.
• Provide clear and concise directions within the facility to ensure a smooth patient flow.
• Address any patient concerns or questions regarding their visit.

KEY SKILLS & COMPETENCIES

• A minimum of a diploma in any business field.

Experience

• At least 1 year working in a service industry.

Behavioural Competencies

• Good interpersonal skills.
• Good communication skills (Verbal & Written) to communicate effectively with clients, the team, and other staff.
• Flexibility, attention to detail, professionalism, time management, telephone etiquette.
• Computer Literacy especially MS Office.
• Experience in a similar field is desired.
• Exceptional Customer service.
• Ability to multi-task.

IMPORTANT NOTE