KCB Bank Uganda is hiring an Assistant Relationship Manager – Advantage Banking – Kampala Road Branch to carryout the following duties and responsibilities;
Key Duties and Responsibilities:
- Sales
- Provides Advantage Relationship Manager with leads and cross-selling opportunities.
- Explain credit loan facility options and qualifying criteria to customers and support customers in the completion of credit application information requirements.
- Cross sell banking products to customers within the portfolio
- Relationship Management/Customer Service
- Provide service to clients whereby the service does not involve pricing changes or major adjustments to clients’ total portfolio mix.
- Adhere to the service standards and provide excellent customer service.
- Drive retention by implementing the customer on boarding process, customer visits, relationship management, and other various interventions.
- Receive and verify customer documents for account opening, facilities, account amendments and any other customer instruction according to laid down procedures.
- Educate customers about the Bank’s products and services.
- Fully inform customers of their rights and obligations per the Consumer Protection Guidelines including but not limited to product pricing, facilities terms & conditions, and transactional fees
- Receive and process loan documents and handle related queries according to agreed turnaround times and laid down procedures.
- Notify customers regarding the approval/decline of credit loan facilities, keep customers informed throughout the process and advise the customer of alternative options in case of a decline.
- Portfolio Management
- Ensure that the records are kept in order and up to date.
- Effect the opening and processing of account related documentation by following up the status of transactions/account applications/queries or requests with the relevant internal support areas through to conclusion.
- Operational Rigor and Compliance
- Adhere to the KYC policies and guidelines for both account opening and loan origination documents.
- Manage credit and operational risk in account opening and loan processing as per laid down procedures.
- Manage audit/risk parameters for the advantaged banking processes and resolve all audit/risk findings within the portfolio within agreed timelines.
- Accountable for all facilities originated in the portfolio.
- Credit management:
- motivate credit applications and all credit related issues for the Relationship Manager in line with credit policies and practices.
Qualifications, Skills and Experience:
- Bachelor’s degree in a business-related field
- Minimum of 4 years of related experience
- Technical Competences and Skills
- Customer Focus
- Assertiveness
- Interpersonal Sensitivity
- Excellent Planning and Organizational Skills
- Strong Communication Skills both Verbal and Written
- Problem Solving and Analytical Skills
- Presentation Skills
- High Integrity
- Team Player
Knowledge & Expertise
- Knowledge of the Bank products, services and policies including standard tariffs
- A good understanding of overall retail goals and objectives, including the branch objectives, growth of sales, cost control and income contribution.
- A thorough understanding of the sales process.
- A working knowledge of the procedure manuals
- A good working knowledge and understanding of relevant regulations and related markets.
- A thorough knowledge of banks internal departments and procedures as well as risk and rigor requirements
- A good understanding of portfolio management.
How to Apply:
If you believe you can clearly demonstrate your abilities to meet the criteria given above, please log in to our Recruitment portal and submit your application with a detailed CV.
Deadline: 11th February 2026
Note: Qualified candidates with disability are encouraged to apply. Only short-listed candidates will be contacted.
