CIC Insurance is hiring a Claims Officer to ensure efficient and accurate processing, assessment, and settlement of claims in line with company policies, regulatory requirements, and service standards while safeguarding the company against fraudulent or unjustified claims.
PRIMARY RESPONSIBILITIES

A. Claims Processing & Assessment

  • Receive, register, and acknowledge claims from policyholders.
  • Review and verify the completeness of claim documents and reports.
  • Assess claims against policy terms and exclusions.
  • Recommend approval, rejection, or further investigation of claims.
  • Analyze intimated claims and advise the client on supporting claim documents.
  • Process fully documented claims and refer any suspicious claims to the supervisor.
  • Review claims reserve on a continuous basis in view of new developments and close files where all payments have been made.
  • Facilitate reinsurance recoveries by submitting claim documents when they fall due.

B. Customer Service & Stakeholder Management

  • Respond to inquiries from clients, providers, and intermediaries on claim matters.
  • Provide guidance to clients on claim requirements, processes, and timelines.
  • Build and maintain strong relationships with policyholders.
  • Issue discharge vouchers and ensure execution by the client.
  • Follow up on claims payments.

C. Compliance & Reporting

  • Ensure claims are processed in compliance with company policies, service level agreements, and regulatory guidelines.
  • Maintain accurate records of all claims.
  • Prepare periodic reports on claims performance, trends, and risks for management decision-making.

KEY SKILLS, KNOWLEDGE, EXPERIENCE AND BEHAVIORAL COMPETENCIESAcademic and Professional Requirements

  • Education: Bachelor’s degree in Actuarial Science or related field.
  • Professional Qualification: Diploma in Insurance.
  • Relevant Experience: Minimum of 2 years’ relevant experience.

Skills and Competencies

  • Analytical & Problem-Solving Skills
  • Attention to Detail
  • Excellent communication, presentation, and interpersonal skills
  • High integrity, self-driven, goal-oriented, and able to work with minimal supervision
  • Customer Service Orientation

CIC Insurance Values
CIC Group is committed to providing excellent service and spurring further growth. Employees are required to align their behavior to the following core values:

  • Integrity – Be fair and transparent
  • Dynamism – Be passionate and innovative
  • Performance – Be efficient and results-driven
  • Co-operation – Live the Co-operative spirit

APPLICATION PROCESSIf you have the aforementioned professional and academic qualifications and are ready to execute the above mandate, strictly apply through:


https://careers.cicinsurancegroup.com/
Clearly indicate the position being applied for.Closing Date: Close of business on 24th November 2025 Please note: Only short-listed candidates will be contacted.
If you do not hear from us by 30th November 2025, consider your application unsuccessful.
CLICK HERE TO APPLY

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